911 Dispatcher

Job Description

Join the Pinecrest Police Department and make a difference!

If you enjoy serving the public and making a difference in the lives of others, then this is the job for you! The Village of Pinecrest is a family-friendly workplace where every employee is valued and appreciated. The 911-Dispatcher provides a valuable service to Pinecrest residents and visitors by delivering professional and time-sensitive information to residents and callers alike as well as communicating vital information to police officers in the field. Become part of this team and work alongside your other nine team members with an average combined tenure of over eight years! This says a lot about our workplace where people love to stay and build their careers and continue to make a difference every day!

Apply online on our web site: www.pinecrest-fl.gov/jobs

Please review the job description and the documentation requirements. Your ability to complete the application process as requested will be evaluated and used as one basis for selection decisions.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Receive and record written and voice messages by telephone and radio via the Computer Aided Dispatching (CAD) system.
Transmit messages and departmental information by radio to personnel in the field.
Maintain records of all assigned units as to location, availability, and type of equipment via the Computer Aided Dispatching system.
Maintain files on wanted persons, missing, or lost persons, stolen vehicles, and related information used in disseminating information to field units.
Operate computer terminal and originate input information, such as stolen articles and requests for information via National Criminal Information Center and Florida Criminal Information Center.
Furnish field units with computer data as requested.
Dispatch all calls for service including Police and medical 911 emergencies via the Village of Pinecrest and Miami-Dade County Fire/Rescue CAD Systems.
Assist the public by greeting citizens when they enter the station and answer informational requests.
Take telephone complaints from citizens and direct the information to the proper person within the department.
Ability to obtain the required Dispatch Medical Priority and CPR certifications.
Ability to attend a public safety telecommunications training program consisting of a minimum of 232 hours of training and pass the state examination for certification.
Ability to maintain flexibility in duty hours to meet departmental staffing needs. Ability to work and remain in a confined space while on duty.
Ability to get along with others and work effectively with the public and fellow workers.
Perform related work as assigned by the Police Chief or a designee.

Job Type: Full-time

Salary: $20.40 /hour


  • Clerical: 3 years (Required)


  • High school or equivalent (Required)


  • Morning (Required)
  • Evening (Required)
  • Graveyard (Required)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • High stress tolerance -- thrives in a high-pressure environment


  • Weekends required
  • Holidays required
  • Day shift
  • Night shift
  • Overtime
  • 8 hour shift

Fri, 03 Jan 2020 18:01:59 GMT

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