Account Manager

J. Knipper and Company, Inc.    Lakewood, NJ
Job Description

POSITION SUMMARY:

Oversees the account team and operational specialists for assigned clients, serving as a primary interface and in conjunction with VP, Key Acco satisfaction units/Director/Associate Director responsible for the management of client relationships, client, and retention. Provides direction on program solutions and management. Leads the team in new business implementations.

RESPONSIBILITIES:

Program Management Responsibilities

  • Provide client feedback to company subject matter experts and client service teams for development and process improvement
  • Define and develop project and program requirements with the client and internal teams
  • Build strong and productive relationships with other departments and functions to ensure the best work product and efficiency
  • Manage escalations with the team, involving ADs and Directors on issues requiring senior management involvement
  • Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed

Account Management Responsibilities

  • Responsible for supervising all client-specific Professional Services activities for assigned accounts
  • Serve as the lead and primary client contact for new business implementations
  • Provide on-going consultation on all aspects of program strategy and program methodology
  • Accurately manage client billing, revenue, forecasting, annual budget, and contract renewals
  • Provide regular reports to clients on a budget, delivery timelines, program evaluation, recommendations, and strategic plans
  • Responsible for maintaining, updating, understanding all client to company interactions
  • Monitors all communication between client and department.
  • Knows essential responsibilities and requirements for each client
  • In conjunction with PM, lead and/or participate in client status meetings

Strategic Client Relationship Responsibilities

  • Responsible for managing overall client relationship in conjunction with VP, Key Accounts/Director/Associate Director
  • Contribute to client satisfaction process for assigned clients and implement corrective action when weaknesses are identified
  • Lead the account team to develop and execute quarterly account reviews and client QBRs
  • People and Resource Management Responsibilities
  • Manages Program Manager(s) and Coordinators aligned with assigned accounts
  • Meets with Program Manager(s) to review workload, answer questions, set priorities
  • Carry out management responsibilities in accordance with the company’s policies and applicable laws
  • Responsibilities include; interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts
  • Responsible for communicating company vision and objectives in order to drive desired changes
  • The above duties are meant to be representative of the position and not all-inclusive.

REQUIREMENTS:

  • Education/Training: Bachelor’s degree (BA/BS) required
  • Business Experience: Five years’ management experience. Experience within the pharma industry and client management or customer service is highly desirableEWM

KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to build strong, productive relationships with clients and internal teams
  • Superior interpersonal, presentation, and communication skills
  • Ability to collaborate with clients to achieve marketing and business goals
  • Must be able to work independently, accepting accountability for achieving defined goals and objectives
  • Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues
  • Training
  • Proven ability to multitask and manage projects to successful completion
  • Proficient in MS Office Programs (Word, Excel, Outlook, and PowerPoint)

Indeed Hire and J. Knipper and Company, Inc. are working together to find the best candidate for this job.

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Job Type: Full-time

Salary: $60,000.00 to $80,000.00 /year

Experience:

  • client management: 2 years (Required)
  • account management: 7 years (Required)
  • Pharma industry: 2 years (Preferred)

Education:

  • Bachelor s (Required)

Job distance:

  • Lakewood, NJ: Between 31 and 40 miles (Required)

Tue, 12 Nov 2019 15:24:39 GMT

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