Administrative Assistant

Milestone Plumbing Inc.    Wauwatosa, WI
Job Description
Knock, Knock??? Don’t say who’s there, as this is not a joke but opportunity at your door. Are you going to open it or let it get away? We are coming into a season of renewal and as spring approaches this is the time for you to move into that next job that can make the difference in your life. Milestone Plumbing Inc. is seeking a top Administrative Assistant to join forces with our team of eagles that experience what success can bring to a person’s life. While we are looking for candidates with technical ability it is the communication and people skills to assist the consumer in making a purchase decision that are the most important attribute. We offer top compensation, benefits, and incentives that make these coveted and rare positions. Please click on the link below and start the conversation with an application. If you do not live the Wauwatosa Wisconsin area, we want you to know that we offer a generous relocation allowance to the right Candidates.
  • We are an Equal Opportunity Employer and all inquiries are kept confidential.
  • To apply for: Administrative Assistant@ Milestone Plumbing Inc. Position Purpose (Summary) The function of this position is to:
  • Schedule and book service or sales appointments when clients and prospects call
  • Develop profitable sales, and acquire customers through our established sales and marketing program
  • Identify new business opportunities by performing direct sales activities, and provide support to the administrative personnel as requested
  • Dispatch, manage and allocate resources to meet the expectations of our clients
  • Handle multiple tasks, and set priorities independently
  • Administrative Assistant’s Responsibilities/Duties/Functions/Tasks
  • Answer the phone quickly and professionally
  • Call customers to confirm maintenance appointments and schedule as necessary
  • Perform service dispatch, and coordinate scheduling
  • Debrief technician at end of call and record key information into client’s computer record
  • Issue P.O.s and/or order parts and materials for truck restock and Non-Stock items
  • Improve inventory management processes
  • Generate weekly and monthly Key Performance Indicator reports
  • Any other necessary tasks to assist in the growth of the company
  • Ordering materials and fixtures in for upcoming projects and for stock as needed
  • Insuring that orders are checked over as they arrive to verify correct and free of defects
  • Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals
  • Receive, record and maintain sales lead information and set appointments as necessary
  • Communicate clearly, precisely, and in a friendly manner
  • Take and deliver messages as appropriate
  • Ensure messages are received and follow up is appropriate
  • Ensure the accurate capture, data entry and maintenance of customer and business information into Company’s accounting program
  • Input Service work order details
  • Record customer payments
  • Record Vendor invoices
  • Provide vendor invoice to General Manager/Owner for approval for payment
  • Work closely with the service, IAQ and sales departments, while recognizing and identifying possible sales opportunities that will facilitate appropriate follow up
  • Be familiar with our company, products, and services so many questions can be answered without consulting others
  • Alert managers quickly to significant customer issues, serving as a champion of the customers to our company
  • Win the confidence of new clients when they call for service or repairs
  • Schedule the client appointment and assign/match qualified staff to perform the work
  • Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management
  • Follow-up on all leads, proposal, and potential sales until closed or lost
  • Track lost sales
  • Update the Customer Relationship Management (CRM) system for each interaction
  • Perform customer satisfaction calls after each visit
  • Ask for referrals, and inform client where and how to make them
  • Have a good working knowledge of our products and services being offered (This may require additional study and training both on and off site)
  • Continuously improve knowledge of plumbing work, and how Milestone Plumbing Inc operates to benefit the customer
  • Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals
  • Regularly review and monitor progress against goals, and seek assistance as needed
  • Communicate effectively with associates, superiors, vendors and customers
  • Possess superior interpersonal skills
  • Efficiently manage his/her time and schedule
  • Be computer literate to the extent necessary to fulfill this function and knowledge of Excel and Word is required
  • Be very familiar with the use of smart phones, email and text messaging
  • Be capable of understanding client needs, and favorably influencing their decision
  • Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees
  • Clean, neat and professional appearance.
  • Other duties as assigned
  • To apply for: Administrative Assistant@ Milestone Plumbing Inc. Click Below Keywords: Office Manager, Accounting, Bookkeeper, Administrative Assistant, Admin. Asst., Office director, Office Coordinator, Service, Dispatcher, Customer Service, Order taker, Telemarketing, Customer care representative, Service advisor, HVAC, Air Conditioning, Heating, Communicator, AC, Telephone operator, Serving: Ashippun; 53003, Big Bend; 53103, Brookfield; 53005, 53008, 53045, Butler; 53007, Caledonia; 53108, Cedarburg; 53012, Colgate; 53017, Cudahy; 53110, Delafield; 53018, Dousman; 53118, Eagle; 53119, East Troy; 53120, Elm Grove; 53122, Franklin; 53132, Franksville; 53126, Fredonia; 53021, Genesee Depot; 53127, Germantown; 53022, Grafton; 53024, Greendale; 53129, Hales Corners; 53130, Hartford; 53027, Hartland; 53029, Honey Creek; 53138, Hubertus; 53033, Ixonia; 53036, Jackson; 53037, Kansasville; 53139, Kenosha; 53144, Lannon; 53046, Menomonee Falls; 53051, 53052, Mequon; 53092, 53097, Merton; 53056, Milwaukee; 53201, 53202, 53203, 53204, 53205, 53206, 53207, 53208, 53209, 53211, 53212, 53214, 53215, 53216, 53217, 53218, 53219, 53220, 53221, 53223, 53224, 53227, 53228, 53233, 53234, 53237, 53259, 53263, 53274, 53278, 53288, 53290, 53293, 53295, Mukwonago; 53149, Muskego; 53150, Nashotah; 53058, Neosho; 53059, New Berlin; 53146, 53151, Newburg; 53060, North Lake; 53064, North Prairie; 53153, Oak Creek; 53154, Oconomowoc; 53066, Okauchee; 53069, Palmyra; 53156, Pewaukee; 53072, Port Washington; 53074, Racine; 53401, 53402, 53403, 53404, 53405, 53406, 53407, 53408, Richfield; 53076, Rochester; 53167, Rubicon; 53078, Saint Francis; 53235, Saukville; 53080, Slinger; 53086, Somers; 53171, South Milwaukee; 53172, Sturtevant; 53177, Sullivan; 53178, Sussex; 53089, Union Grove; 53182, Wales; 53183, Waterford; 53185, Waukesha; 53186, 53187, 53188, 53189, Wauwatosa; 53210, 53213, 53222, 53225, 53226, West Bend; 53090, 53095

    Thu, 14 Mar 2019 08:54:53 GMT

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