Associate Business Analyst

UnitedHealth Group    Phoenix, AZ
Job Description
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life s best work.(sm)
When you join us as a Business Analyst, we ll put you in the driver s seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. Yes, we need your organizational talents and business discipline to help fuel that mission. It s the opportunity to do your life s best work. Use your sharp business skills to assist in end - to - end business process activities by creating, controlling and improving business processes. You will create process design, project implementation, diagnose process improvement opportunities, and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement using a variety of applicable tools. You won t be any ordinary Business Analyst. Your high performance approach will power innovation therefore, impacting the lives of millions of people.
Positions in this function are responsible for conducting documentation needs, analysis for the business and improving business processes. This position involves conducting ongoing evaluations and assessments to ensure effectiveness of documentation implementing modifications as necessary. You will lead process design that includes capturing operational process maps as well as process and procedure details. Lead client facing interactions in driving successful builds. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. Primary Responsibilities:
  • Engage / collaborate with appropriate stakeholders and SMEs to identify business needs, performance goals and gaps
  • Conduct task analysis / research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels (e.g., focus groups, observation)
  • Gather and / or document information on stakeholders’ business requirements, specifications, and/or needs(e.g., conduct intake process, ask questions, review project charter, monitor regulations, review reports)
  • Ensure obtained data and information are accurate and relevant to meet end users’ needs
  • Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process / procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure)
  • Communicate any identified defects with relevant stakeholders (e.g., project managers, business partners, IT) and / or facilitate appropriate adjustments.
  • Perform additional duties as required and / or assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Undergraduate Degree or 2+ years of experience in documenting processes and procedures, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • Intermediate level of proficiency with Microsoft Office Products (Outlook, Word, PowerPoint Excel)
  • Effective communication (verbal and written) and presentation skills with the ability to communicate to a variety of levels within the organization including leadership
  • Ability to problem solve including multiple priorities and research conflicting and / or inaccurate data
Preferred Qualifications:
  • Technical knowledge of Content Management systems e.g., SharePoint, etc.
  • Basic HTML skills
  • Visio / process mapping
  • Knowledge of the Revenue Cycle
  • Experience gathering requirements from the client / business and documenting
  • Experience with process improvement, workflow or evaluation of business processes
  • Six Sigma / Lean
  • Possibility exists that travel may be needed
Careers with Optum. Here s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Mon, 16 Sep 2019 09:21:32 GMT

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