Associate

HCL Technologies    North Carolina
Job Description
To ensure retention of accounts, generation of account level EE/ EN revenue, and completion of all project deliverables as per customer requirements through effective management & monthly review of teams (1.) To perform value addition activities (CIP & SIP) and implement strategies to improve productivity. (2.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives. (3.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (4.) To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (5.) To ensure generation of an account level EE & EN revenue (6.) To ensure absorption of freshers as per the defined account targets (7.) To identify attrition percentage in accounts and take up initiatives to reduce the same

Tue, 05 Mar 2019 15:35:12 GMT

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