Audio Visual Site Facilitator

Diversified    Atlanta, GA
Job Description
Diversified is seeking an On-Site Service Facilitator. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: business/corporate, educational, houses of worship, military. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. What part will you play? Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. What will you be doing? The job responsibilities of the On-Site Facilitator include the following: Provide technical support for: Video Teleconferencing; Audio (Program and Speech, DSP based systems); Projection and Display Devices; Video Wall Display Systems; Christie Digital Signage Systems; Crestron / AMX Source Control Devices; Polycom RealPresence; Cisco UC; Cisco TelePresence systems; Wireless Microphones / RF Systems; Biamp Nexia / Biamp Tesira; QSC; PTZ Wall Cameras; Barco & Planar Display Technology; NEC; & Samsung, among other industry related equipment.
  • Provide customers an elevated level of AV tech competencies & support
  • Develop an on-going customer relationship, resulting in future customer loyalty
  • Complete Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
  • Troubleshoot system issues to determine and find resolutions, or appropriate usage during repair efforts
  • Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
  • Assemble reports and in-house paperwork to record customer interactions
  • Provide End-User operational support for client meetings as required
  • What do we require from you? Education and Training
  • A two-year diploma from a Technical School, or equivalent experience is desired
  • CTS cert from AVIXA + manufacturer certs (AMX, Biamp, Crestron, ClearOne, Extron, Polycom, or Cisco) are desired
  • Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling are desired
  • Preference given to Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
  • Physical Demands
  • Must be able to stand, kneel and/or crouch for extended periods of time
  • Must be able to climb ladders and scaffolding
  • Must be able to lift more than 50 pounds
  • Must be able to work in high places, as well as small cramped places
  • Must be able to work in hot humid places, as well as cold places
  • License/Certification
  • Must maintain a valid driver’s license
  • Must be insurable
  • But wait, there’s more!
  • Collaborative work environment with dynamic growth opportunities
  • Committed to the career development and education of our team
  • Comprehensive competitive benefits package
  • #2314 Inc. Magazine’s 36th Annual List of America’s fastest-growing private companies
  • #2 on SCN’s Annual List of Top 50 Systems Integrators
  • Internationally recognized: Digital Studio Award at CABSAT 2019 in Dubai; InAVation Award at ISE 2019 in Amsterdam
  • Recognized among “Elite 150” on CRN’s 2019 Managed Service Provider 500 list
  • CEO Awarded 2018 EY Entrepreneur of the Year in New Jersey
  • Named as one of 50 Most Admired Companies in 2017 by Silicon Review
  • 2017 Integrator of the Year
  • Diversified: Imagination Engineered As an industry leading technology provider, Diversified is engineering tomorrow’s communications solutions! From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, our team is unlocking and engineering our clients’ imagination and harnessing today’s latest technologies to help them communicate their messages with the world. Our passionate team delivers innovative solutions around the globe and is constantly growing to serve our expanding clientele. Join us as we push the envelope in our mission to bring imagination to life! To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@diversifiedus.com. Diversified is an equal employment opportunity employer. Employment decisions are based on merit and business needs and not on race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law. Diversified is committed to providing reasonable accommodation for handicapped and disabled employees.

    Fri, 15 Mar 2019 23:59:09 GMT

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