Behavioral Health Administrative Support Representative
Dignity Health Medical Foundation
Overview Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Responsibilities Job Summary: The Behavioral Health Admin Support Representative position is the first point of customer service contact for clients, families and clinic visitors. The Behavioral Health Admin Support Representative interfaces with clients to perform all functions related to the arrival of clients including advising on appointment schedule status, the collection and updating of demographic/insurance information, the verification of eligibility, and the complete and accurate taking of messages for provider staffs/office staff. The Behavioral Health Admin Support Representative is the custodian of client charts and has the responsibility of preparing, maintaining, filing, protecting, retrieving and archiving as needed. The Behavioral Health Admin Support Representative also performs a variety of other clerical duties including data input, filing, and other office-related duties. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. Qualifications Minimum Qualifications:
Some Medical Office experience in a front office setting.
High School diploma or equivalent.
Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Knowledge of County Computer System must be acquired within the first three weeks of employment.
Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.
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