Business Analyst - Entry-Level

Global Benefits Group    Foothill Ranch, CA
Job Description

Department: Enterprise Project Management Office

Position: Business Analyst -Entry-level

As a member of the Project Management team, this position will work closely with Sales and IT departments and other project teams to make sure the products or applications in development meet the needs of the end users. The position is based in the company’s Foothill Ranch, CA location.

Responsibilities include:

  • Perform analysis of business, technical and functional specifications
  • Capture and document business, portal and product requirements
  • Act as a liaison between departmental end-users and technical software developers during the analysis, design, configuration and testing phases
  • Manage the product portal configuration process by analyzing business needs, gathering sales requirements and communicating them to IT
  • Understand process of designing, configuring and maintenance of online Sales Portals and be able to communicate development timelines
  • Management, maintenance and thorough participation in acceptance testing of all types of Client-facing Portals
  • Conduct agent training and client demonstrations on the use of newly established Sales Portals
  • Validate user test cases to verify features released work as designed
  • Coordinate user acceptance testing with the appropriate business user groups as production releases are scheduled
  • Develop in-depth understanding of GBG insurance products and operational workflows
  • Sit with the business users to understand and vet all details of enhancement/change requests to ensure they will best serve the business process
  • Create business process flow diagrams considering user needs and user journeys
  • Document scope of the enhancements needed and gather supporting examples and information from business user to share with IT
  • Assist with general IT enhancement/change request tracking and prioritization
  • Identify potential process improvements and engage appropriate IT personnel to determine applicable technical solutions that will fit the needs of the users
  • Understand and proactively address the down-stream impact of implemented changes on all business groups
  • Provide basic problem solving and troubleshooting as needed
  • Documentation of configuration methods and implementation practices
  • Multi-tasking and managing various projects from start to completion
  • Ability to prioritize work as urgent issues are escalated, also able to prioritize IT tasks slated for non-urgent development
  • Other projects as assigned

Requirements:

  • Internal proprietary application support or development experience
  • Ability to work independently and as part of a team
  • Self-motivated, ability to plan and organize, high attention to detail
  • Ability to research, analyze, and evaluate information and provide courses of action
  • Solid grasp of developing requirements for new or existing applications
  • Flexibility in how an issue/problem/situation is approached
  • Effective oral and written communication
  • Proficient in Microsoft Suite
  • Bachelor’s Degree
  • 2+ years related professional experience
  • Insurance industry or sales support experience preferred

Job Type: Full-time

Experience:

  • Business Analysis: 2 years (Preferred)
  • Insurance Industry: 1 year (Required)

Education:

  • Bachelor s (Preferred)

Additional Compensation:

  • Bonuses

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Fri, 23 Aug 2019 02:10:53 GMT

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