Business Analyst

Vivint, Inc.    Lehi, UT
Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Who Are We:

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017.

Vivint Smart Properties is a small, startup-style team within Vivint where we are working hard to bring home automation to the multifamily industry. From making the resident’s experience better to giving the property manager the tools they need to manage their units, we are innovating and creating great solutions that will make our customers lives better.

The Role:

Vivint Smart Properties is seeking a business analyst to solve some of the highest priority business problems and help us continue to grow the business. Areas of focus would include increasing customer lifetime value, improving customer acquisition strategies, and helping track the health of the business. Using a structured, data-driven problem solving approach, you will develop insights and execute action plans with cross-functional teams to fuel the business’ growth.

What You’ll Be Doing:

Customer lifetime value:

  • Manage customer communications
  • Execute an upgrades strategy
  • Interface with other departments to drive costs down
  • Customer acquisition:

  • Build lead-gen programs for inside sales teams
  • Develop and implement partnerships with industry partners
  • Health of the business

  • Track key results across teams
  • Optimize business practices
  • Analyze the competitive environment
  • Who you will work with:

  • Multifamily business strategy manager
  • Sales and operations managers for the Smart Properties business
  • Company executives
  • Cross-functional teams including Finance, IT, Marketing, Field Service, Engineering and Business Intelligence
  • Requirements

    What we’re looking for:

  • Bachelor's degree required
  • Experience in multifamily industry is a major plus
  • High analytical skills with strong, demonstrated problem solving and critical thinking capabilities
  • “Owner’s” attitude, including a willingness to tackle problems through to solutions and an ability to work both independently and across functions
  • Demonstrated ability to communicate clearly and compellingly with senior business executives
  • Demonstrated ability to use quantitative approach to problem solving
  • Demonstrated ability to perform data analysis; high proficiency with Microsoft Excel is a must; experience with Tableau is a plus
  • Benefits

    Why Vivint:

  • Opportunity to work for a scrappy, nimble startup with the backing of a large, successful core company
  • Work with the best Dude at the Company.
  • Free catered lunch/snacks/drinks; new menu daily
  • Paid holidays and flexible paid time away
  • Your choice between Mac or PC
  • Employee pricing on smart home products
  • Casual dress code
  • Onsite gym
  • Onsite health clinic
  • Medical/dental/vision/life coverage
  • What We Stand For:

  • Honesty and Integrity Come First
  • Do the right thing
  • Customer Obsession is Our Advantage
  • A relentless passion to serve the customer
  • Innovation is Essential
  • Today’s innovation is tomorrow’s lifeblood
  • We Win Together
  • Individuals win games: teams win championships
  • Exceptional is Expected
  • Talk is cheap: create value, not just motion
  • We Give Back
  • Helping people is core to our DNA
  • Find out more about what it's like to work here:

    Mon, 15 Apr 2019 23:47:04 GMT

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