Chime Member Services Banking Team MemberAs an SRP Chime Member Services Associate, your role would pay you:--$17.00 per hour, 40 hours per week--$16.00 per hour, 24 hours per week*See additional compensation and benefits belowWe are currently hiring for remote training classes for Chime Member Services beginning in March and AprilAll Associates temporarily Work-From-Home during the COVID-19 crisis. However, post-COVID virtual and in-office roles will continue to be available in various U.S. locations. Chime is an Essential Service Provider and is open during the pandemic._About ChimeChime is the largest and fastest-growing Fintech company in the challenging banking space. Chime provides U.S. Members a fantastic mobile and online banking experience technology in the U.S. and facilitates over 5M accounts with no physical branches. Chime is relentlessly focused on helping our members achieve financial peace of mind. That's why Chime offers access to award-winning services without hidden fees, can give members early access to their paychecks, and enables members to grow their savings automatically.If you're looking to join a fast-growing company with a beloved daily-user product and a genuine mission that puts people first, we want to meet you!_We are proud that Service Response Partners and their dedicated teams have been chosen to support and act as service ambassadors for some of the largest U.S. FinTech corporations.At Service Response Partners, we build personalized global support organizations that guide and direct our client's culture and mission. We create exceptional customer experiences through skillful hiring, product training, and best technology practices. Our goal is to provide our team members, clients, and customers with the best experience through personal interaction, mutual respect and appreciation.(We could talk about ourselves all day, read more about us below.)_Current Opening:Chime Member Services Banking Team Member❖ As a Chime Member Services Associate, you are provided fantastic training to help you become a Chime service expert, enabling you to deliver the highest level of efficiency, friendliness, and knowledge via telephone, email, chat app-based platforms.❖ If you dream big, set audacious goals, love tackling the hard stuff, here is the opportunity of joining the Chime Member Services team!❖ You will be joining an exciting new financial tech team where you'll feel valued and inspired to contribute your unique skills and experience. As part of our SRP, Chime Banking Member Services FinTech team, you will be responsible for using exceptional empathy and product expertise. Your goal is to ensure that each customer feels heard and their issues resolved,❖ Your training will prepare you to respond to various topics relating to the app, individual account issues, new product education, and technical troubleshooting.Goals and ResponsibilitiesTeam Goals for all SRP Programs● Provide a customer-friendly space. Offering all customers, co-workers, clients, and customers a warm, welcoming, and gracious experience, showing empathy and respect for all.● Communicate effectively. Effective communication skills to empathize, educate and efficiently resolve issues.● Build brand advocates. Be an extension of great products by offering generous support. Ensure timely follow up with customers for a thoughtful and caring experienceA Day in the Life of a Chime Member Services Associate:● Accessibility . We are accessible to our members through in-app support, email, chat, and over-the-phone service that inspires member confidence with every contact. We build trust and connection with personalized service and ensure that each member receives personalized information.● Result Oriented. Through training, experience ,superior Chime Banking knowledge, and strong problem-solving skills, we work with Chime members to explore, realize, and resolve individual issues on the urgent basis.● Adherence to Principles. We take our obligation seriously and protect our members by balancing their needs with Chime policies and required state and federal banking regulations.● Improvement through Feedback. We listen to our customers and partners, and value their inputs. We understand feedback strengthens our product, improves processes, and ultimately we have satisfied loyal members.What Can You Bring?Skills and Expertise:● Ability to provide superior quality support via in-app platforms, telephone, email, live chat.● Ability to empathize with, and prioritize member needs and deliver results as per customer’s expectations.● Expertise in conflict resolution, negotiation and result oriented in addressing and resolving issues.● Lifelong learner, review product updates to keep abreast with all changes impacting the responsibilities and the product.● Effective communication skills to be able to communicate issues and drive continuous improvement by acting as a strong customer feedback channel. Ability to respond to member's inquiries effectively with personalized, and friendly responses.● Self-confident, dependable, punctual, adaptable to changes and ability to work independently,● Bachelor's Degree from an accredited institution is preferred (or a combination of work/college. experience, for example, an A.A. degree [2 years] and two years of work experience).● 9+ months experience in a customer service role.● Basic knowledge and understanding of U.S. banking products and services is a plus.● If you are currently in college, we ask that you bring with you at least 18 months in college, strong written communications and computer skills and we will provide training.Technology Know-How● Basic Microsoft Office and Google Suite skills● Ability to type 30 words per minute● Experience navigating multiple systems, applications, search tools● Working knowledge of Microsoft Windows and Google Cloud● Zendesk experience a plusSchedule Requirements● Associates must regularly work at least One-weekend shift per week.● We offer a variety of consistent Full-time and Part-time work schedules.● Training in the first 30 days is critical to your success. Therefore we do not provide extended time off during the initial 30 days on any program.Passing a National FBI Fingerprinting Background Check is required and paid by SRP.Flexible Scheduling, Excellent Wages and Development Opportunities● A broad array of medical, dental, vision, life insurance plans, and wellness benefits● Paid Time Off (regardless of hours worked)● Paid Holidays and ongoing Training● Professional Development● A Company provisioned computer system for use in all company business*● Competitive salary based on experience and schedules:● Full-time: $17.00 per hour, 36-40 hours per week. Regular Schedule.● Part-time: $16.00 per hour, 24-35 hours per week. Regular Schedule.*Computer equipment is loaned only for work purposes; equipment to be returned at the end of employment; company-paid shipping and packaging.Other Perks● Bonus Opportunities: Performance Recognition, Tenure Badges, Referral Earnings programs● Commuter Stipend or Covid@Home Stipend● Work-From-Home or delightful office environment (depending on location)Home // Office Workplace GuidelinesFor data security reasons, this work is typically a position performed within our Reno office. But during the current COVID-19 challenges, all our Member Services Associates have been given company-owned computer equipment and are Work-From-Home during the COVID-19 crisis. However, post-COVID virtual and in-office roles will continue to be available in various U.S. locations.Contractor // Employee StatusDuring the current COVID-19 challenges, we are initially hiring independent contractors for this position. But we are doing this only to determine if you intend to work with us long-term. (Long-term employment is our goal.)Following your 90 Day Introductory Period, you will become an SRP Employee and eligible for all employee benefits, including Medical, Dental, Vision, Life insurance, Paid Time Off, Paid Holidays, and Overtime.Additional Opportunities to Grow Within the ProgramFull-time and Part-time Leads and Supervisory roles are available with tenure in the program and with a preferred background in:● Banking Operations● Financial Services, or a related field● Management Experience_Service Response Partners Culture - Enjoy Home or OfficeAt SRP, for over 12 years, we have provided our global team members with contentment and security in the remote U.S., Latin America, Asia, and Europe positions. We know how to help our team members enjoy the rewards of working from home and navigate and overcome the challenges.Just add the slippers.You are not required to provide any computer equipment for any U.S. based SRP role. All US-Based SRP positions (remote or in the Office) are furnished (shipped to your home) with a secure company computer system for business use only.At SRP, we're thankful.Our clients are the best in their respective industries. They have incredible products and vital missions. Our teams enjoy working for companies that take pride in their products and services.We are thankful that our clients have trusted our teams who untiringly work for customers success and satisfaction. At SRP, we work hard to ensure our team members have superior training, appropriate technology, substantial benefits that keep them engaged in their role and satisfied with the Company.Join Our Team!Service Response Partners is proud to be an Equal Opportunity Employer. At Service Response Partners, we promote diversity and provide equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. If you have a disability or special need that requires accommodation, please let us know. We do not permit or condone any form of discrimination or harassment by our Company's managers, associates, clients, or vendors based on race, color, religion, national origin, gender, disability, protected veteran status, sexual orientation
Posted on : 2021-03-15
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