Client Success Manager

Randall-Reilly    Charlotte, NC
Job Description
Job Details


Randall Reilly, the premier provider of business intelligence solutions to the capital equipment marketplace, has an opening for a Client Success Manager in its Charlotte, NC, office. Our growing community of subscription-based clients consists of Fortune 100 companies, medium-size companies and small dealerships in the agriculture, construction, copiers, finance, lift trucks, machine tools, printing, and trucking industries.

The Client Success Manager is a knowledge-based role responsible for developing and executing strategies resulting in the highest possible retention of subscription clients. The Success Manager will serve as a primary interface between Randall Reilly and the client accounts assigned to him/her, ensuring their successful, long-term use of Randall Reilly tools by:

Conducting targeted, consultative training
Accurately and promptly responding to inquiries and requests
Identifying, developing and implementing tools and processes to maximize client engagement, satisfaction and retention
Communicating effectively and regularly with key contacts
Maintaining documentation of up-to-date client contacts, service orders and touch points in a contact management system
Contributing to the development of instructional materials that promote use of, and satisfaction with our technology tools and resources

Requirements and skills:
Self-starter with excellent interpersonal skills that inspire trust and confidence
Client service passion - striving to “WOW clients with every interaction
Experienced providing technical training or support to non-technical audiences
Excellent oral and written communication skills
Capacity to prioritize requests, then organize, schedule, and coordinate activities and projects
Motivated team player willing and eager to help in any area to drive the business
Voice of the Client (VOC) approach: ability to listen and effectively interpret needs prior to presenting solutions
Aptitude and desire to become a subject-matter expert on Randall Reilly tools and client businesses/industries
Attention to detail combined with the agility to respond to changing priorities
Willingness to seek and receive feedback for continuous improvement
Comfortable spending up to 50% of time on phone or delivering on-line training

Experience and Education
The ideal candidate will have a proven track record as a results oriented, assertive, team player with five years of account management, training or related professional experience. In addition, the ideal candidate will have a Bachelor’s degree and/or equivalent work experience, and be proficient with MS Office (Excel, Word, PowerPoint), web conferencing tools and contact management software.

Equal Opportunity Employer

Fri, 12 Jul 2019 05:24:53 GMT

This job posting is no longer available on Jobrino.
Find similar jobs: on Job Search

Recent from Blog

The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

A Step by Step Guide on How to Write Resume [ 2018 ]

Not sure how to write resume to find a jobs in your field? Need right and structured information on how to write resume for your future job? This article can help you write effective and step by step resume that maximize the chances of getting interview and being ...

Read more

Ten of the Best Entry Level Jobs by Industry

An entry level job that is suited for new college graduates or older workers who are looking for a new direction in their careers. It allows them to enter a workplace, albeit with little experience or education. If you’re just...

Read more

What to Do If You Are Late For an Interview | Job Interview Tips

Arriving late to a job interview can be a difficult situation to recover from. However, there are a few things that you can do to bring the interview back into your favour. Inform your interviewer in advance by explaining your situation, you may be able to be ...

Read more

How to Write an Email Asking for an Internship | 2019

School is over and you set to enroll yourself into an internship program but how to ask for an internship? There are several ways but in today’s digital age, using email asking for an internship opportunity is becoming increasingly normal as many internship postings simply list an ...

Read more