We are currently seeking an experienced Client Support Engineer to join the accesso® Guest Experience Platform for a key client in North America. The Client Support Engineer will work as part of a team to support the daily needs for our clients. We need you to be a detail-oriented, polished, client-services professional focused on customer success and the resolution of technical challenges, who loves to work with people and technology equally. You are a strong communicator, both verbal and written, with demonstrated project and time management abilities. You have experience troubleshooting and debugging technical issues. You are passionate about your work and committed to getting the job done, even if it means occasionally working extended hours, such as on the weekend and holidays, as needed.
Our guest experience management platform helps businesses curate amazing experiences for their customers, connecting existing disparate data points to tell a more comprehensive story of who the customer is, where they are in the moment, what they might enjoy and when helpful suggestions will be most beneficial. As part of the guest experience team, you'll help bridge the digital divide between guests and businesses, helping guests to enjoy a better experience and businesses to cultivate loyal customers and drive revenue.
Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US, at in the US, or a hybrid version of in-office and remote.
Reports to: Client Solutions Manager
Travel Requirement: Less than 10%
Posted on : 5 days ago
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