Collections Specialist/Customer Service

Inland Imaging Business Associates    Liberty Lake, WA
Job Description

The Collection Specialist is a Full-Time, Regular position, working Monday-Friday at our Liberty Lake location.

Summary: The Collections Specialist is responsible for collecting patient accounts for IIBA clients.

General Description: Responsible for setting up appropriate payment arrangements on self pay balances. Researches patient accounts within billing shared systems for the fastest method of payment. Sends claims to appropriate insurance carriers, or sets up agreeable arrangements with patient’s accounts. Responsible for collection of a portfolio of accounts, insuring losses are minimized through creative collection effort. Appropriate initiative must be taken to complete projects by the deadlines given. This position has minimal supervision.

Essential Duties/Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works A/R list based on criteria established by management contacting no less than 80 accounts per day.
  • Reviews patient accounts for agreeable arrangements.
  • Contacts and arranges payment plans for overdue balances.
  • Researches balances for accurate billing information, updates and bills as appropriate.
  • Obtains payments via credit card or check over the phone.
  • Files probates on deceased patients when available.
  • Answers incoming collection queue and respond to patient billing questions and requests payment on balances.
  • Order office supplies
  • Other special projects and duties as assigned.

General Duties/Responsibilities:

  • Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
  • Honest, pleasant manner and good personal hygiene.
  • Free of alcohol and drug abuse.
  • Valid state driver’s license and proof of insurance.
  • Excellent communication and interpersonal skills.
  • Detail oriented; ability to multi-task; organized and able to work in a fast paced environment.
  • Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
  • Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
  • Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
  • Follows all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work location
  • Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
  • Attendance is required for this position.
  • Rotates to other shifts and locations as needed.

Supervisory Responsibilities:

  • There is little or no supervisory responsibility in this position


Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values:

  • Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim Higher


  • Education: High School Diploma/GED required
  • Experience: Two years of collections experience is desired
  • Patient Accounting experience
  • Must be able to determine the correct guarantor of the account for payment.
  • Healthcare experience is preferred
  • Medical terminology
  • Licensure: N/A
  • Certifications: N/A
  • Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel), Kronos; Replicon; Internet, Intranet, IDX (within 30 to 90 days), Meditech
  • Background Check:
  • Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
  • In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Business Associates will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
  • Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test which includes marijuana.

Job Type: Full-time

Additional Compensation:

  • Bonuses

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan

Paid Training:

  • Yes


  • Team Lead

Tue, 10 Dec 2019 21:50:58 GMT

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