Curriculum Designer, Conversational AI Design

Capital One    Vienna, VA
Job Description
Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Curriculum Designer, Conversational AI Design

Capital One’s Artificial Intelligence (AI) Design team is looking for an experienced program manager to work alongside designers, researchers, tech leads, product managers, and data analysts on evolving the learning experience for Eno University, a professional development program supporting Capital One’s conversational AI at-scale. The ideal candidate is a gifted leader, storyteller, and connector. S/he is someone who can flex from being strategic to tactical and from being creative to analytical.

To join our team, you will need expert presentation and communication skills and a strong background in applying theoretical knowledge to tactical, on-the-ground learning experiences. You will need to work in a highly collaborative environment, rallying partners in creating a cohesive learning agenda.

In This Role, You Will:
  • Work with stakeholders to design and develop this content for Eno U.

  • Research content and/or collaborate with subject matter experts (SMEs) and other cross functional stakeholders to develop accurate, consistent, and scalable content.

  • Develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies, and multimedia based assets.

  • Create learning content that crosses different modalities (includes online, classroom, virtual instructor-led training and blended learning content).

  • Develop necessary course materials including facilitator guide, student learning guides, and course presentations.

  • Use data collection, research, and analysis to evaluate project outcomes and improve learning experiences.

  • Bring proven experience with: collaborating with a team and stakeholders, communicating effectively, planning and scheduling work activities, and attention to detail.

  • Here’s What You’ll Need to Be Successful:

  • Solid facilitation experience of various instructor-led programs for various audiences and coaching skills.

  • Ability to deliver training to a variety of audiences and adapt delivery as needed.

  • Ability to design and facilitate learning offerings that range from a 15-minute e-learning experience to multi-week classroom experiences.

  • High level of independence and ability to work and manage own time effectively.

  • Basic Qualifications:
  • At least 2 years of experience in curriculum design

  • At least 2 years of experience working in a training role or at least 2 years of experience working in an education role

  • Preferred Qualifications:

  • 2+ years of experience in design strategy, service design, or related design field

  • Experience working with Artificial Intelligence/Machine Learning or system design

  • Project management experience

  • At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    Tue, 12 Feb 2019 17:26:34 GMT

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