Customer Accounts Manager

Catalent Pharma Solutions    Winchester, KY
Job Description

Position Overview:

Catalent hires people with a passion to make a difference to the health of millions of people globally. Your expertise, coupled with Catalent’s advanced technologies and collaboration with thousands of innovative pharmaceutical, biotech and healthcare companies, will help bring life-enhancing products to the people you know and love. Your talents , ideas and passion are essential to our mission; to develop, manufacture and supply products that help people live better, healthier lives. Interested in learning more about life at Catalent? Start here

Customer Accounts Manager

Position Summary

The Customer Accounts Manager reports to the Manager of Supply Chain.

The Customer Account Manager acts as the primary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. Primary responsibilities include demand planning, managing the execution of the order to cash flow process and alignment of customer needs, agreed upon terms between Catalent and customer and Catalent capabilities. Responsible for providing excellent customer satisfaction by ensuring on time delivery through the coordination and execution of customer orders across functions with guidance from Senior and Lead Account Managers. The Account Manager is responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand with guidance as needed from Senior and Lead Account Managers.

Catalent s Winchester location is the flagship US manufacturing location for large scale complex controlled release (CR) oral dose forms, with integrated analytical and development services. With 20 years of expertise in product development, technology transfers and commercial manufacturing, and roots in industry leading Glatt technology. This site offers newly installed Fluid Beds, expanded analytical labs, and an advanced open facility design that provides flexibility in supporting the requirements of any new customer program.

The Role

  • As required act as an operational customer/site contact for assigned account(s) with duties mirroring those of a Customer Service Associate:
  • Ensures customer forecasts are received on the regularly agreed periods and chases any missing forecasts and Sales Orders
  • Address and resolve issues pertaining to demand infidelity - orders are not aligned with agreements, short lead time or significantly above/below forecast.
  • Work with supply planning team to have product scheduled for manufacturing to ensure On Time fulfilment.
  • Responsible for working with customer on customer supplied components, information and managing obsolete inventory and communicate required ship dates and coordinate with customer and internally to ensure timely shipments.
  • Ensure customer is billed appropriately for all products and services provided
  • Monitor customer order fulfilment plan. Act as point of escalation for issues on orders – working with key stakeholders at the customer and internally to ensure clear communication, actions as well as preventing future recurrence

The Candidate

  • Associate Degree OR 7 to 10 years relevant experience required
  • Bachelors Degree or higher is preferred.
  • 1-3 years customer account management, sales or project coordination experience is preferred
  • Minimum one to three years of experience in in account management is required; with preference given for experience in client facing role and pharmaceutical/healthcare background.
  • Project management/coordination experience is preferred.
  • Understanding of supply chain and related supply chain services is preferred.
  • Past experience using ERP systems is preferred
  • Basic Microsoft Office experience is required.
  • Knowledge and experience in GMP environment is preferred.

Position Benefits

  • Works cross-functionally and receives exposure to several departments
  • Medical, Dental, Vision and 401K are all offered from day one of employment
  • 19 days of paid time off annually + 7 paid holidays

Leadership Competencies for Performance and Development

  • Leads with Integrity and Respect
  • Delivers Results
  • Demonstrates Business Acumen
  • Fosters Collaboration and Teamwork
  • Champions Change
  • Engages and Inspires
  • Coaches and Develops

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.
Visit www.catalent.com/careers to explore career opportunities.

C atalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected] . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.


Wed, 18 Sep 2019 16:50:29 GMT

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