Customer Service Assistant 1 - PN 20014445

State of Ohio Jobs    Columbus, OH
Job Description
Primary Location: United States of America-OHIO-Franklin CountyWork Locations: VITAL STATISTICS 225 NEILSTON STREET Columbus 43215Organization: HealthClassified Indicator: ClassifiedBargaining Unit / Exempt: Bargaining UnitSchedule: Full-timeWork Hours: 8:00 a.m. - 5:00 p.m.Compensation: $17.28Unposting Date: Apr 26, 2019, 10:59:00 PMJob Function: Customer ServiceAgency Contact Name: Gwen HartonAgency Contact Information: [email protected]

Customer Service Assistant 1 - PN 20014445

(1900023H)Job DutiesProvides information &/or processes transactions that do not require in-depth knowledge of applicable federal &/or state laws, rules, policies, procedures &/or legal interpretations to respond to inquiries, requests &/or complaints from internal &/or external customers received in writing &/or by e-mail, telephone, fax, in-person &/or other means of communication. Opens, reviews and verifies legal paperwork (e.g., adoptions, paternities, court ordered corrections) for accuracy and completeness. Enters mail into report system (i.e., VSIMS) for fulfillment. Makes sure all necessary data that is part of the public record portion of a birth certificate is contained within the legal paperwork. Determines if new birth record can be created and issued. Indexes and cross-references legal paperwork to original birth records using manual and electronic methods (i.e., IPHIS). Proofs and types documents and makes corrections (i.e., adoptions, paternities, court ordered corrections). Communicates via phone, e-mail, and mail to probate courts, juvenile courts, child support offices and the general public to explain Vital Statistics processes or to obtain additional information as needed. Operates personal computer &/or computer terminal to enter, update, correct, delete or send data. Prepares weekly production reports (e.g., types, collates and provides total summary of birth records verified and approved for typing). Modifies, updates and/or creates new birth records according to legal paperwork on personal computer (PC) based system. Generates and prints hard copies of new birth record via laser printers to replace original birth records at state and local levels (e.g., responds to returned mail queries, reviews the printed certificates for accuracy and completeness, corrects typographical errors and reprints if necessary, signs the local registrar and attendant’s signature, and forwards to proper filing cabinet). Uses software (e.g., IPHIS) and legal paperwork received from various sources (e.g., Juvenile and Probate courts, Central Paternity Registry, child support enforcement agencies, general public) to add and/or change original birth data in database and store non-public data. Performs any combination of following or like clerical support tasks: Operates scanning equipment to image vital records to the database. Monitors Vital Statistics mail work queues to ensure adequate processing of certificate requests. Maintains Vital Statistics filing system and searches files for retrieval of necessary material: files, searches for and retrieves original birth records by utilizing indexes, microfiche and computer databases; attains the certificate numbers of original birth records that need to be amended by searching under the child’s name, date of birth and place of birth; retrieves necessary paperwork needed to amend a birth record including the legal paperwork and original record; searches customers request to ensure confidentiality and integrity of vital records is preserved; determines if record requested is available to the public. As directed by supervisor, assists co-workers and other units with group projects during peak periods, leaves and/or vacations when needed. As assigned, serves as a member of a disaster recovery/business resumption team, incident response team, or similar public health response team which may include the conduct of operations on a 24/7 basis at remote locations.Qualifications3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
  • Or equivalent of Minimum Qualifications for Employment noted above.
  • Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies & procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks. (*) Developed after employment. ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION. EDUCATIONAL TRANSCRIPT REQUIREMENTS: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within 5 working days of being requested will cause the applicant to be eliminated from further consideration. APPLICATION PROCEDURES: All applicants must submit a completed Ohio Civil Service Application using the online TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.Background Check InformationThe final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant s prior criminal convictions will be made before excluding an applicant from consideration.

    Mon, 15 Apr 2019 19:00:42 GMT

    This job posting is no longer available on Jobrino.
    Find similar jobs: on Job Search
    All Jobs in Columbus, OH

    Recent from Blog

    The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

    5 Valid Reasons for Changing Jobs in USA

    Answering the question, “Why do you want to change jobs?” while sitting in a job interview can be quite uneasy and uncomfortable for you. The hiring managers will naturally be curious as to why you wish to change jobs and want to hear the right reasons from you. ...

    Read more

    Artificial Intelligence (AI) Will Change Health Jobs for the Better

    From smartphones to advances in the healthcare industry, technology’s effect on our lives is undeniable. The budding uses of technology are innumerable, especially for healthcare professionals.  According to Keith Dreyer, chief data science officer of ...

    Read more

    5 Easy Steps to Start Branding Yourself as a Job Seeker

    Nowadays, in the job market, hiring managers and recruiters look for candidates who stand out from the crowd. They wish to know what makes you unique and what qualities you will bring to their company. Therefore, it is important you understand the relevance of ...

    Read more

    How To Get Past Robots And Get Your Resume In Front Of Recruiters

    It is essential for job seekers to bear in mind that 40% of hiring managers’ use an Applicant Tracking System (ATS) to screen candidates for their job positions. They also help in applicant testing, scheduling interviews, managing the hiring process, checking ...

    Read more