Customer Service Assistant 1 - PN 20014445

State of Ohio Jobs    Columbus, OH
Job Description
$17.28 an hourPrimary Location: United States of America-OHIO-Franklin County Work Locations: VITAL STATISTICS 225 NEILSTON STREET Columbus 43215 Organization: Health Classified Indicator: Classified Bargaining Unit / Exempt: Bargaining Unit Schedule: Full-time Work Hours: 8:00 a.m. - 5:00 p.m. Compensation: $17.28 Unposting Date: Apr 26, 2019, 10:59:00 PM Job Function: Customer Service Agency Contact Name: Gwen Harton Agency Contact Information: Gwen.Harton@odh.ohio.gov

Customer Service Assistant 1 - PN 20014445

(1900023H) Job Duties Provides information &/or processes transactions that do not require in-depth knowledge of applicable federal &/or state laws, rules, policies, procedures &/or legal interpretations to respond to inquiries, requests &/or complaints from internal &/or external customers received in writing &/or by e-mail, telephone, fax, in-person &/or other means of communication. Opens, reviews and verifies legal paperwork (e.g., adoptions, paternities, court ordered corrections) for accuracy and completeness. Enters mail into report system (i.e., VSIMS) for fulfillment. Makes sure all necessary data that is part of the public record portion of a birth certificate is contained within the legal paperwork. Determines if new birth record can be created and issued. Indexes and cross-references legal paperwork to original birth records using manual and electronic methods (i.e., IPHIS). Proofs and types documents and makes corrections (i.e., adoptions, paternities, court ordered corrections). Communicates via phone, e-mail, and mail to probate courts, juvenile courts, child support offices and the general public to explain Vital Statistics processes or to obtain additional information as needed. Operates personal computer &/or computer terminal to enter, update, correct, delete or send data. Prepares weekly production reports (e.g., types, collates and provides total summary of birth records verified and approved for typing). Modifies, updates and/or creates new birth records according to legal paperwork on personal computer (PC) based system. Generates and prints hard copies of new birth record via laser printers to replace original birth records at state and local levels (e.g., responds to returned mail queries, reviews the printed certificates for accuracy and completeness, corrects typographical errors and reprints if necessary, signs the local registrar and attendant’s signature, and forwards to proper filing cabinet). Uses software (e.g., IPHIS) and legal paperwork received from various sources (e.g., Juvenile and Probate courts, Central Paternity Registry, child support enforcement agencies, general public) to add and/or change original birth data in database and store non-public data. Performs any combination of following or like clerical support tasks: Operates scanning equipment to image vital records to the database. Monitors Vital Statistics mail work queues to ensure adequate processing of certificate requests. Maintains Vital Statistics filing system and searches files for retrieval of necessary material: files, searches for and retrieves original birth records by utilizing indexes, microfiche and computer databases; attains the certificate numbers of original birth records that need to be amended by searching under the child’s name, date of birth and place of birth; retrieves necessary paperwork needed to amend a birth record including the legal paperwork and original record; searches customers request to ensure confidentiality and integrity of vital records is preserved; determines if record requested is available to the public. As directed by supervisor, assists co-workers and other units with group projects during peak periods, leaves and/or vacations when needed. As assigned, serves as a member of a disaster recovery/business resumption team, incident response team, or similar public health response team which may include the conduct of operations on a 24/7 basis at remote locations. Qualifications 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
  • Or equivalent of Minimum Qualifications for Employment noted above.
  • Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies & procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks. (*) Developed after employment. ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION. EDUCATIONAL TRANSCRIPT REQUIREMENTS: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within 5 working days of being requested will cause the applicant to be eliminated from further consideration. APPLICATION PROCEDURES: All applicants must submit a completed Ohio Civil Service Application using the online TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed. Background Check Information The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

    Mon, 15 Apr 2019 19:00:42 GMT

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