Bilingual Customer Service Rep 4

Citi    Tampa, FL
Job Description
  • Primary Location: United States,Florida,Tampa
  • Education: Associate's Degree/College Diploma
  • Job Function: Institutional Client Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19016985
  • Description About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. Description:
  • In a full service environment, works with client to identify problem areas and remove obstacles.
  • Utilizes all available resources (procedures, systems, support teams, etc. ) to reach resolution.
  • Effectively links customer needs to product service offerings within a complex sales environment.
  • Acts as a liaison between clients and Bank's Operations for problem identification and resolution
  • Resolves products or service investigations by clarifying the customer’s investigations, determining the cause of the problem, selecting and explaining the best solution to solve the problem expediting correction, following up to ensure resolution.
  • Work independently an efficiently to achieve high level of productivity
  • May support an expansive array of products/services.
  • Demonstrates technical/administrative expertise.
  • Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
  • Ensuring transactions and/or investigations are executed in a timely. Transactions may include but not limited to funds transfers, ACH, Check Collections, WorldLink.
  • Qualifications Qualifications:
  • Fluent in Spanish and English (Written & Spoken) - Portuguese a plus
  • Detailed knowledge of International Cash Management Cash flows and Product
  • Strong Written and verbal communication skills. Attention to detail
  • Corporate policies & compliance
  • Computer proficiency
  • Microsoft Office (Excel, Word and PowerPoint)
  • Quality Focus
  • Customer experience approach
  • Process improvement oriented
  • Analytical point of view
  • Excellent planning and organizational skills
  • Excellent written and verbal communication skills
  • Proactive/Initiative/Creativity/Innovation
  • Results oriented
  • Teamwork/Interpersonal Skills
  • Multi-Tasking

  • Tue, 16 Apr 2019 06:51:44 GMT

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