Bilingual Customer Service Rep 4

Citi    Tampa, FL
Job Description
  • Primary Location: United States,Florida,Tampa
  • Education: Associate s Degree/College Diploma
  • Job Function: Institutional Client Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19016985
  • DescriptionAbout CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.Citi’s Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.Description:
  • In a full service environment, works with client to identify problem areas and remove obstacles.
  • Utilizes all available resources (procedures, systems, support teams, etc. ) to reach resolution.
  • Effectively links customer needs to product service offerings within a complex sales environment.
  • Acts as a liaison between clients and Bank s Operations for problem identification and resolution
  • Resolves products or service investigations by clarifying the customer’s investigations, determining the cause of the problem, selecting and explaining the best solution to solve the problem expediting correction, following up to ensure resolution.
  • Work independently an efficiently to achieve high level of productivity
  • May support an expansive array of products/services.
  • Demonstrates technical/administrative expertise.
  • Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
  • Ensuring transactions and/or investigations are executed in a timely. Transactions may include but not limited to funds transfers, ACH, Check Collections, WorldLink.
  • QualificationsQualifications:
  • Fluent in Spanish and English (Written & Spoken) - Portuguese a plus
  • Detailed knowledge of International Cash Management Cash flows and Product
  • Strong Written and verbal communication skills. Attention to detail
  • Corporate policies & compliance
  • Computer proficiency
  • Microsoft Office (Excel, Word and PowerPoint)
  • Quality Focus
  • Customer experience approach
  • Process improvement oriented
  • Analytical point of view
  • Excellent planning and organizational skills
  • Excellent written and verbal communication skills
  • Proactive/Initiative/Creativity/Innovation
  • Results oriented
  • Teamwork/Interpersonal Skills
  • Multi-Tasking

  • Tue, 16 Apr 2019 06:51:44 GMT

    This job posting is no longer available on Jobrino.
    Find similar jobs: on Job Search

    Recent from Blog

    The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

    5 Expert Tips for Creating an Amazing Video Resume to Get the Job

    Creating a video resume can never be the replacement for the paper resume, but it has its own advantages to show some intangibles qualities like confidence, professionalism, and presentation skills. The application process which included submitting a video, which has ...

    Read more

    Are You Ready for 6 Different Types of Job Interviews?

    Like people, job interview comes in all shape and sizes. The question is are you ready for these types of Job Interviews. Every employer has a preferred style of interviewing a candidate for obtaining information they need for their hiring decision. ...

    Read more

    A Step by Step Guide on How to Write Resume [ 2018 ]

    Not sure how to write resume to find a jobs in your field? Need right and structured information on how to write resume for your future job? This article can help you write effective and step by step resume that maximize the chances of getting interview and being ...

    Read more

    Help Recruiters Find Your Resume on Google

    You dedicate your time and effort in creating an effective resume but now what? The next important step is to make it reach out to people who...

    Read more