Customer Service Representative CSR

Colepepper Plumbing    Carlsbad, CA
Job Description
Our team is looking for a candidate to fill a Customer Service Rep Dispatcher role at Colepepper Plumbing. We offer top wages and benefits to our employees with support and a clear path to achieve your maximum potential. Our team exists in the rarified air, soaring among Eagles. Mediocrity is not an option! Our top performers do not mind assisting in the growth of a team member, however they do not tolerate being dragged down by anyone not willing to make the effort. When a position opens it can be that life changing opportunity for you to gain financial and personal success. If you are interested in becoming a part of our business family, start by following the link below and completing the instruction as directed. We promise you a prompt response and honest feedback.
  • We are an Equal Opportunity Employer and all inquiries are kept confidential.
  • To apply for: Customer Service Rep Dispatcher@ Colepepper Plumbing Click Below Position Purpose (Summary) The function of this position is to:
  • Schedule and book the service or sales appointments when clients and prospect call.
  • Develop profitable sales and acquire customers through our established sales and marketing program.
  • Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as requested.
  • To dispatch, manage and allocate resources to meet the expectations of our clients
  • Develop self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients.
  • Customer Service Rep Dispatcher’s Responsibilities/Duties/Functions/Tasks
  • Answer the phone quickly and professionally.
  • Flexible Scheduling Mon-Fri 7am -8 pm Sat 8am – 2pm
  • Call customers to confirm maintenance appointments and schedule as necessary.
  • Work closely with service dispatch to coordinate scheduling.
  • Sell new service agreements and renew existing service agreements.
  • Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
  • Receive, record and maintain sales lead information, set appointments as necessary.
  • Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
  • Ensure the accurate capture, data entry and maintenance of customer information.
  • Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up.
  • Be familiar with our company, products, and services so many questions can be answered without consulting others.
  • Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
  • Perform dispatching and scheduling of service technicians and other resources.
  • Win the confidence of new clients when they call for service or repairs.
  • Schedule the client appointment and assign/match qualified staff to perform the work.
  • Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
  • Follow-up on all leads, proposal, and potential sales until closed or lost
  • Track lost sales
  • Update the Customer Relationship Management (CRM) system for each interaction.
  • Perform customer satisfaction calls after each visit.
  • Perform outbound telemarketing calls.
  • Ask for referrals and inform client where and how to make them.
  • Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
  • Continuously improve knowledge of HVAC work, and how Colepepper Plumbing operates to benefit the customer.
  • Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
  • Regularly review and monitor progress against goals and seek assistance as needed.
  • Communicate effectively with associates, superiors, vendors and customers.
  • Possess superior interpersonal skills.
  • Efficiently manage his/her time and schedules.
  • Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email and text messaging.
  • Must be capable of understanding client needs, and favorably influence their decision.
  • Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
  • Clean, neat and professional appearance.
  • Other duties as assigned
  • To apply for: Customer Service Rep Dispatcher@ Colepepper Plumbing Click Below Keywords: Service, Dispatcher, Customer Service, Order taker, Telemarketing, Customer care representative, Service advisor, HVAC, Air Conditioning, Heating, Communicator, AC, Telephone operator, Serving Bonsall, CA; 92003, Cardiff By The Sea, CA; 92007, Carlsbad, CA; 92008, 92009, 92010, 92011, 92013, 92018, Del Mar, CA; 92014, El Cajon, CA; 92020, 92021, 92022, Encinitas, CA; 92023, 92024, Escondido, CA; 92025, 92026, 92027, 92029, 92030, 92033, 92046, La Jolla, CA; 92037, 92038, 92039, 92092, 92093, La Mesa, CA; 91941, 91942, 91943, 91944, Lakeside, CA; 92040, Oceanside, CA; 92049, 92051, 92052, 92054, 92056, 92057, Poway, CA; 92064, 92074, Ramona, CA; 92065, Rancho Santa Fe, CA; 92067, 92091, San Diego, CA; 92103, 92104, 92105, 92108, 92109, 92110, 92111, 92115, 92116, 92117, 92119, 92120, 92121, 92122, 92123, 92124, 92126, 92127, 92128, 92129, 92130, 92131, 92145, 92169, 92182, 92198, 92199, San Marcos, CA; 92069, 92078, 92079, 92096, Santee, CA; 92071, 92072, Solana Beach, CA; 92075, Valley Center, CA; 92082, Vista, CA; 92081, 92083, 92084, 92085

    Fri, 15 Mar 2019 09:53:26 GMT

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