Customer Service Representative for Credit Union Industry (Spokane, WA)

ESP, Inc.    Spokane Valley, WA
Job Description

Client Service Representative,WA, Spokane

Job Description

Provide support for clients on various products and services contracted from ESP. Manage projects and produce professional accurate results to clients and ESP staff. Maintain a positive environment and lines of communication internally and externally.

Responsibilities:

  • Provide frontline product support and consultation pertaining to the most effective and efficient usage of ESP systems and products.
  • Analyze and resolve client issues, log, and work calls to completion to the satisfaction of clients.
  • Collaborate with team members from all departments on assigned projects.
  • Act as Project Lead by assembling a team and completing the assigned task under specified deadlines.
  • Conduct training presentations.
  • Build professional relationships with clients to understand the needs and goals of each client.
  • Assist in testing ESP software for quality assurance.
  • Maintain a working knowledge of the financial industry.
  • Review and recommend new products and enhancements.
  • Understand and adhere to information security protocols.
  • Provide on-call support and duties.
  • Travel, as required, for training and other purposes.
  • Multi-task to prioritize and manage time.
  • Complete other tasks as assigned.
  • Required Education:

  • High school diploma or equivalent required
  • Required Experience:

  • Experience in the credit union or banking industry
  • Desired Skills:

  • Strong organizational skills
  • Excellent people skills
  • Strong and demonstrated problem-solving skills
  • Job Type: Full-time

    Experience:

  • credit union or banking: 1 year (Preferred)
  • Work environment:

  • Office
  • Communication method(s) used:

  • Email
  • Phone
  • In person

  • Mon, 11 Feb 2019 17:51:57 GMT

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