Customer Support Case Matching Clerk

Zimmer Biomet    Warsaw, IN
Job Description

Responsible for assisting customer support representatives in managing and processing cases.

Principal Duties and Responsibilities

Associate incoming images and enter data to cases.Assist with the verification of data entry.Assist in maintaining online records and documentation, correspondence, and other study related information.Problem solving abilities to troubleshoot and follow up on matches or missing images.Prepare documentation supporting the data entry process.Assist with written and verbal communications as required by the customer support representative.Perform general duties and support assigned by customer service representative or management as needed.

Expected Areas of Competence

 Good organizational skills are essential. Must have the ability to produce work under pressure when tight deadlines are imposed. Must possess excellent oral and written communication skills. Candidate’s work history must reflect his/her ability to interact well with others. Interactions and cooperation with others is necessary to accomplish job tasks in customer support. Participate in proactive team efforts to achieve departmental and company goals. Proficient personal computer skills, including electronic mail, record keeping, and routine database activity, word processing, spreadsheet, graphics, etc. Ability to handle multiple tasks simultaneously.

Education/Experience Requirements

High School Diploma or equivalent plus 0 to 2 years of clerical experience including typing and data processing, or an equivalent combination of education and experience.

Travel Requirements

up to 5%

Additional Information

EOE M/W/Vet/Disability

Fri, 22 Mar 2019 00:51:51 GMT

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