Our client is a bank. They are looking for a temp to perm Desktop Engineer to join their Manhattan, NY office.
Address incoming queries and help requests from end-users
Take detailed notes of the problem and determine steps to resolve
Oversee the flow of support requests and update status as needed
Remotely accessing the user s computer and complete updates
Escalate requests to higher-level IT support specialists if needed
Occasionally, receive hardware for special analyses
3+ years of engineering experience
Trade floor support background preferred
Expert diagnostic and problem-solving skills
Strong communication and interpersonal skills
Skilled with Windows and macOS systems
Posted on : 2021-05-04T10:49:13Z
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