Director - Cloud and DevOps

Ticketmaster    United States
Job Description

Job Summary:

Who we are. We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us. Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The Role:

Ticketmaster is looking for a Director - Cloud and DevOps to lead our growing team of developers /operations gurus with a service reliability mindset. A successful candidate will have a passion for automation, monitoring, self-service and cloud-based technologies. If you are a technical leader who is passionate about DevOps and can lead teams, this role is for you!

This is a technical based management position focusing on development, leadership and oversight of Site Reliability Engineers.

What the job is:

  • Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues
  • Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages
  • Provide leadership and direction to SRE & DevOps staff that are responsible for break-fix, uptime and reliability for core services, distribution, and customer access network elements and related interfaces
  • Partner with development teams in defining and implementing improvements in service architecture
  • Implement automation and orchestration for manual processes required to operate and deploy cloud services, be at the heart of developing new ideas into internal OPS/SRE tools by working closely with advanced technology and high IT professionals
  • Provide leadership and managerial coaching to SRE & DevOps management team across all company’s locations
  • Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and operations management teams
  • Participate in company-wide initiatives to develop design patterns, and champion them on the relevant R&D teams
  • What a qualified candidate should possess:

  • 10+ years of proven experience in support or development globally distributed cloud SaaS services with demonstration Director-Level Management experience
  • 3+ years of hands-on experience provisioning, managing and troubleshooting infrastructure in both private and public cloud (AWS preferred).
  • Experience with automation/configuration management using either Puppet, Chef or Ansible
  • Expertise in setting and driving standard process in which the DevOps and NOC teams operated
  • Extensive experience with Windows servers, Remote Desktop setup and Powershell scripting
  • Experience with centralized log management solutions such as Splunk, Grafana or Prometheus
  • Ability to use a wide variety of open source technologies and cloud services including micro services
  • Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization
  • Excellent project management skills. Understands the difference between waterfall, agile, scrum and any other project management tools to effectively strike the right balance.
  • Equal Employment Opportunity Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

    We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

    Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.


    Sat, 12 Jan 2019 13:01:22 GMT

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