Field Service Technician to perform pre-installation visits, direct installation and startup, instruct operators on function of equipment, instruct operators and supervisors on safeties, and review customer manuals with Customer Production and Maintenance personnel. Training of Maintenance personnel. Assist and aid Engineering and Sales in connection with company line of equipment. Submit reports in connection with the installation of new equipment, aftermarket rebuilds and troubleshooting calls.
Essential Duties and Percent of Time Spent:
Direct and Inspect equipment installation, supervise equipment start up
25%
Accomplish service calls for installation technical assistance, equipment surveys, safety inspections, and to satisfy scheduled Service Agreements.
15%
Field service calls to diagnose trouble and make repairs such as adjustments, parts replacements, timing and synchronization of mechanisms as may be electrical, mechanical, or hydraulic. Submit reports.
25%
Work with Sales, Engineering, or Manufacturing regarding field requests. Advise of service problems that indicate design or manufacturing deficiencies and the like.
15%
Work closely with engineering in the development of new equipment and modifications to existing equipment.
10%
Product testing of equipment under actual operating conditions and application to the customer s product.
10%
Occasional Responsibilities: Performs other duties as assigned.
Knowledge and Skills: High school graduate. Two years tech schools or equivalent is preferred. A working background in PLC, control circuit wiring, Electro-pneumatic systems, PID controller and computer-based programs. Troubleshooting skills and high degree of mechanical aptitude, including hydraulics and pneumatics is a must. Strong technical background in manufacturing, fabrication, construction, and service disciplines. Good organizational skills with the ability to handle multiple tasks and thrive in a change-oriented, fast-paced, high stress environment.
Experience: A minimum of two years in the required field as mentioned.
Scope of Responsibility/Accountability:
Explain the degree of supervision/guidance, procedures/ processes used, judgement, creativity, planning & resourcefulness needed to do the job.
During initial training or training on products assigned, supervision will be made by direct or indirect involvement of other trained personnel. Guidance for Start-up and troubleshooting techniques will be provided by other trained personnel. As competency levels increase, the Service Manager will decrease the level of supervision and guidance by others. Ultimately this position requires minimal direct supervision. Judgement, planning and resourcefulness are required to a high degree after training.
This position is considered safety sensitive, due to the fact that it will require work and interaction with employees in a manufacturing/production environment.
Supervisory Responsibility: May have occasional indirect reports such as Road Crew or Contractors on site. This could vary from one to six people for installation and re-building of equipment.
Financial Responsibility: N/A
Work Environment and Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment: Majority of work will be confined to factory type environment. Some work as found at pre-construction environment. Working conditions are as those found in process plants where cooking and freezing equipment is in use. Travel can be 90% to 100% of work time and not restricted to the North America Region.
Physical Demands: Physical demands as would be found in factory work. Heavy lifting is not routinely required. Maneuvering around new construction sites and factory sites consisting of multiple stories is routine.
This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisor, regardless of job title or routine job duties.
Posted on : 2021-02-14T14:36:31Z
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