Fin-Tech Customer Experience Associate - US OnlyAll Associates will Work-From-Home during the COVID-19 crisis; however, post-COVID virtual and in-office roles will resume at various US locations.Training Classes - March & April 2021!● Full-time: $17.00 per hour● Part-time: $16.00 per hourAt elfinSupport (SRP), we proudly feel that our teams are the service ambassadors for all US FinTech corporations.At elfinSupport (SRP), we build personalized global support organizations that guide and direct our client's culture and mission. We create exceptional customer experiences through skillful hiring, continuous product training, and best technology practices. Our goal is to provide our esteemed clients, customers, and team members best professional experiences by appreciating and upholding the basic value system.(We could talk about ourselves all day, read more about us below.)Current Opening:Fin-Tech Customer Experience AssociateAs part of our elfinSupport Stock Market FinTech team, you will be responsible for using exceptional product expertise and empathy to make the customer feel heard and valued. Our customers have a varied range of concerns and challenges relating to the app, accounts, and trading-related issues. You would be required to respond promptly and resolve the issue to customer’s satisfaction.Goals and ResponsibilitiesTeam Goals for all SRP and elfinSupport Programs● Provide a customer-friendly space and welcoming demeanor by showing empathy and respect to all the customers, clients, and co-workers.● Build brand advocates and be an extension of great products by offering generous support. Ensure timely follow up to ensure each customer has a memorable and caring experience.Responsibilities Fin-Tech Customer Experience Associate● Training. Attend training to expertly resolve inquiries regarding the service, technology, personal stock market accounts, and other customer-related challenges.● Effective Communication & Troubleshooting. Deliver an outstanding customer experience to all customers through email, chat, and phone channels.● Privacy and security. Follow company protocol to ensure privacy in gathering, sharing, using, and recording customer information and concerns.● Research. Research and utilize a knowledge base system to provide product and policy information.● Voice of the Customer. Identifying and communicating better ways to serve the customer.Preferred Skills and competencies● Persuasive Motivator. Showcase a unique and friendly personality that will add to the company's culture. Help motivate others by leading with a sense of urgency, showing tenacity in meeting objectives, and providing encouragement.● Effective Communicator. With courtesy and consideration, effectively convey knowledge and credibility with effective structuring of ideas, opinions, information (written and verbal).● Results-Oriented. Ability to deliver time bound high-quality results using the most efficient appropriate path.● Problem-Solver. Use skills, experience, and product/process expertise to offer solutions in resolving customer issues.● Decision-Maker and Effective Planner. Recognize challenges requiring urgent attention and provide timely solutions .Ensure customer’s commitments are timely and effectively met to their satisfaction.● Adaptability. Cope with all changes in all situations with ease, grace, and a customer-first mindset. Explore creative ways to address unexpected events effectively.● Team Player. Work at building global working relationships with colleagues, clients, and customers. Offering assistance and partnership in an efficient, and thoughtful manner.● Ardent Learner. Hone financial services expertise by developing deep subject mastery of complex financial concepts, product, and technical knowledge through training, testing, reading and listening to customers, clients, and team members.Flexible Scheduling, Excellent Wages and Development Opportunities● A Company provisioned computer system for use in all company business*● Competitive salary based on experience and schedules:○ Full-time: $17.00 per hour, 36-40 hours per week. Regular Schedule.○ Part-time: $16.00 per hour, 24-35 hours per week. Regular Schedule.● We offer a variety of schedules designed to meet our customer's and employee's needs.● We offer substantial benefits that include Medical, dental, vision, life, and disability.● Paid time off for Part and Full-time team members.● Paid company holidays.● A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech.*Computer equipment is loaned only for work purposes; equipment return required at the end of employment; company-paid shipping and packaging.Schedule Requirements● Associates must regularly work at least One-weekend shift per week.● We offer a variety of consistent Full-time and Part-time work schedules.● Training in the first 30 days is critical to your success. To that end, we cannot provide extended time off during your initial 30 days on any program.elfinSupport - SRP Culture - Enjoy Home or OfficeFor over 12 years elfinSupport (SRP) have provided the global team members with contentment and security in remote positions in the US, Latin America, Asia, and Europe. We help our team members enjoy the rewards of working from home and navigate and overcome the challenges.With various positions available, we can help you find the right company, location, and team to engage and connect you with the product and mission and with whom you will be proud to be associated.All Associates would temporarily Work-From-Home during the COVID-19 crisis. However, post-COVID virtual and in-office roles will continue to be available in various US locations.Just add the slippers.All elfinSupport (SRP) positions (remote or Office) are furnished (shipped to your home) with a secure company computer system for business use only. However, applicants must be computer savvy with existing high-speed internet service and have a safe, private work area in the home for this role.We're thankfulOur clients are the best in their respective industries. They have incredible products and vital missions. Our teams enjoy working for the companies that take pride in their products and servicesWe are thankful that our clients have trusted our teams who untiringly work for customers success and satisfaction. At elfinSupport (SRP), we work hard to ensure our team members have exceptional and continuous training, appropriate technology, substantial benefits that keep them engaged in their roles and satisfied with the Company.We're thankful to start 2021 by working with such great clients, outstanding team members and continuing to offer exceptional career opportunities.Join Our Team!elfinSupport (SRP) is proud to be an Equal Opportunity Employer. At elfinSupport (SRP), we promote diversity and provide equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. If you have a disability or special need that requires accommodation, please let us know. We do not permit or condone any form of discrimination or harassment by our Company's managers, associates, clients, or vendors based on race, color, religion, national origin, gender, disability, protected veteran status, sexual orientation.
Posted on : 2021-03-15
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