Fraud Prevention Specialist

Santander Bank    Framingham, MA
Job Description
Fraud Prevention Specialist-1803626

Description

Researches and analyzes high risk transactions across all payment channels to identify possible cases of fraud. Interacts with internal and external customers and supervisor to recommend and perform appropriate actions required to mitigate losses and to provide a positive customer experience. Documents and evaluates results of actions to support fraud trending and reporting and ensures that best practices are followed. Mentors less experienced Specialists.Responsibilities
  • Apply expanded knowledge base of fraud schemes to assist in handling of specialized fraud functions such as identity theft and cross-channel fraud
  • Assist with more complex assignments as requested
  • Identify control issues/policy violations and propose actions to mitigate reoccurrence
  • Identify fraud patterns and communicate observations to analyst(s)
  • Provide support to Field Investigators
  • Maintain and update case management system for tracking of fraud cases and relevant information
  • Comply with all applicable federal regulations in decision process
  • Provide exceptional service to internal and external customers, including support all branches
  • Rapidly decision and accurately code results
  • Determine next action based on research results to mitigate fraud losses
  • Research and analyze high risk transactions across all payment channels with a sense of urgency in a fast paced environment
  • Qualifications
  • Bachelor degree in a Business related field preferred; not required depending upon experience
  • Minimum 3 years financial services experience, plus a basic understanding of fraud detection and prevention
  • Ability to multi-task as required
  • Ability to work independently on special projects
  • Demonstrates aptitude to utilize computer systems, adhere to bank policies and procedures, and ensure compliance with applicable bank regulations
  • Good communication skills
  • High level of professionalism and confidentiality
  • Minimum 3 years financial services experience, plus a basic understanding of fraud detection and prevention
  • Works well in a team environment
  • “At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

    Job:Loss PreventionPrimary Location:Massachusetts-Framingham-5 Whittier Street - 06365 - Whittier Street-CorpOrganization:Consumer & Business Banking (1001)Schedule:Full-time

    Job Posting:Mar 14, 2019, 4:17:40 PM


    Fri, 15 Mar 2019 08:11:18 GMT

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