Front Desk Agent (full time) - Crowne Plaza Perimeter at Ravinia

Crowne Plaza    Atlanta, GA
Job Description

Description

About us

Do you see yourself as a Front Desk Agent at The Crowne Plaza? What s your passion? Whether you re into sports, shopping or spending time with your pet, at IHG we re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we re looking for more people like this to join our friendly and professional team. At Crowne Plaza Hotels and Resorts we love to help our guests reach their personal business goals - one after the other - and accelerate their journey to success. We do this by combining the best facilities with great service so our guests feel productive, accomplished and re-energized during their trip. At The Crowne Plaza Perimeter at Ravinia we are located just two blocks from the Marta Dunwoody station and across the street from Perimeter Mall. The hotel has 495 guestrooms, 32,000 square feet of meeting space, and three distinct Food and Beverage outlets for our guests to enjoy inspired by Kimpton. The hotel is the Americas flagship for the Crowne Plaza Brand.

Your day to day Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Up-sell rooms where possible to maximize hotel revenue.
    • Answer phones in a prompt and courteous manner.
    • Welcome guests in a friendly, prompt and professional manner.
    • Register guests, issue room keys, provide information on hotel services and room location.
    • Communicate any outstanding guest requests or issues to management that may require

    additional monitoring or follow-up.

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.
What we offer

In return we ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we ll give you the room to be yourself. So what s your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.


Fri, 08 Nov 2019 18:46:13 GMT

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