Front Desk Receptionist

Job Description

Job Duties:

  • Welcomes and greets all patients and visitors, in person or over the phone
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette and take messages
  • Responsible for keeping the reception area clean and organized
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
  • Facilitates patient flow by notifying the provider of patients arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
  • Protects patient confidentiality, making sure protected health information is secured by not leaving the computer unattended.
  • Scan paper charts into site s electronic medical record system
  • Education Requirements:

    Education: High school diploma or graduation equivalency degree (GED).

    Knowledge of some clinical procedures and medical terminology.

    Knowledge of office procedures including administrative processes and procedures, claims processing, preparing patient charts, basic computer skills, sending faxes.

    Experience and Skills:

    Experience: For entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting. Also willing to train. Bi-lingual a plus

    Skills: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling

    The most critical skills include:

    Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.

    Customer Service: The medical receptionist is often the first contact a patient has with the medical facility. Giving patients personal attention can go a long way in establishing their positive experience with the facility. The receptionist should give the patients a warm welcome when they enter the office. Even if you can t verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible. If the patient brings a problem to the receptionist, it should be addressed by immediately bringing it to the attention of the nurse, clinician, or administrator as appropriate.


    Salary amounts vary based on years of experience, education, and job location.

    Job Type: Full-time


  • Medical Receptionist: 1 year (Preferred)
  • Education:

  • High school or equivalent (Required)
  • Location:

  • Midlothian, VA 23113 (Required)
  • Language:

  • Spanish (Preferred)
  • Work authorization:

  • United States (Required)
  • Work Location:

  • One location
  • Setting:

  • Medical
  • Administrative Duties:

  • Scheduling
  • Stocking supplies
  • Sorting and sending mail
  • Answering and routing phone calls
  • Greeting visitors

  • Thu, 09 May 2019 21:47:52 GMT

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