Front Office Coordinator - Pre Authorization/Front Desk

Des Moines Orthopedic Surgeons    West Des Moines, IA
Job Description

For over 60 years, our experienced and knowledgeable staff has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. We are a surgeon owned, leading and trusted organization, devoted to providing world class care to our patients. DMOS Orthopaedic Center is dedicated to improving the lives of our patients in our communities by providing the highest quality of orthopaedic care.

Our mission is to provide a world class brand experience for our patients and their families with our company – our people, physical locations, communications and our surgeons. We are all committed to improving lives – and without our patients, we would cease to exist.

DMOS Orthopaedic Centers offers our staff a work-life balance with generous levels of time off, competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, with a competitive 401K/pension plan.

This full-time Position is available at our West Des Moines office between the hours of 9:30 AM - 6:15 PM. Coordinators work together to cover all Physical Therapy locations and must be willing to provide coverage in any of three metro locations if needed. This could be starting as early as 7:00 AM occasionally through out the year if needed.

This non-exempt position has a hiring range of $15.44-$17.00 per hour based on years of relative experience.

We are looking for a friendly and organized person to work in our Physical Therapy Office. This person will primarily handling pre-authorization and covering the Front Desk to provide an outstanding experience for the patients of DMOS. This person will be working with all levels of visitors, guests, patients, and medical staff in a professional, friendly, caring manner. It is of maximal importance that you are able to communicate efficiently and effectively to complete the care continuum and provide an exceptional patient experience.

Outstanding phone skills, basic knowledge of insurance and friendly attitude required!! The process will include an experience and qualification review and prescreen phone interview. Selected candidates should expect to meet with the hiring manager within a week of the prescreen if selected to move to the next phase. We look forward to reviewing all the great candidates who apply for this role!

PRIMARY FUNCTION AND RELATIONSHIP TO TOTAL ORGANIZATION: This position is responsible for working with patients, assisting with procedural scheduling, office scheduling and getting authorization from insurance companies regarding future procedures.

Essential Duties:

  • Update calendar in Outlook (frequent)
  • Communicate call schedule changes to Centralized Scheduling. (frequent)
  • Work with direct staff to complete FMLA and Disability forms for the patients per physician protocols. (frequent)
  • Works as an Authorization Specialist as needed (frequent)
  • Preauthorize test, procedures with insurance companies such as injections and tests. (frequent)
  • Document in patient chart on who authorized the procedure.
  • Fax signed note (PT and Nursing Home) back to sender.
  • Import medical records from outside offices.
  • Arrange attorney conferences. (occasional)
  • Arrange interpreters when needed. (occasional)
  • Manages the front desk and activities related to the associate specialized practice. (at times)
  • Works with Patient Account Reps to solve difficult payment.
  • Coordinates exchange of information with Medical Records and other departments to obtain and analyze additional patient information to document and process billing, respond to insurance inquiries, and manage liability accounts.
  • Schedule procedures and diagnostic tests and fax needed information.
  • Schedule return appointments and referrals to outside providers for patients in the office.
  • Maintain procedure log and ensure notes are imported into the chart.
  • Open POD s mail and get the info to the providers.

  • Training and meetings as required
  • May be assigned to committees

  • Professional level knowledge of clinic operations.
  • Expert knowledge of clinical programs. Abides by all clinic and departmental policies.
  • Complete required orientation as directed by facility
  • Follow facility and OSHA safety rules and procedures while on assignment
  • Uphold HIPAA regulations
  • Punctual and dependable for assigned/confirmed shifts; Must be an organized, motivated individual.
  • Ability to establish and maintain effective relationships with management staff, employees, practitioners and the general public.
  • Ability to present facts and recommendations in oral and written form.
  • Confidentiality is an absolute must.
  • Accepts responsibility for maintaining and developing own skills and knowledge of work area.
  • Demonstrates responsibility and accountability for work place safety.
  • Knows and can implement all fire regulations, fire safety, and disaster alert procedures if needed.
  • EXPERIENCE/EDUCATIONAL REQUIREMENTS: High school education required. 2 years of customer service experience in face to face medical coordinator role. (Equivalent or greater to Associates degree or 2 years of medical experience preferred)


  • Medical Manager (clinic s practice management software)
  • Microsoft Office Suite including Word, Outlook, Internet Explorer
  • Photocopier; Fax machine; Printer; or MFP devices
  • Access to private office equipped with desk, chair, file cabinets, telephone, computer
  • PHYSICAL DEMANDS: This position requires the ability to sit for extended periods of time as well as changing locations and positions (using photocopier, fax machine, printer, etc.). Sedentary to lightweight duty traditionally describes the job (75% of the job is sedentary, 25% is light in nature). The individual uses his/her arms to reach occasionally above shoulder height to obtain files and manuals/reference materials associated with the work, but reaching is typically from shoulder to waist level and below the knee level into five-drawer and two-drawer files in office. The employee needs small motor skills to use computer. This person is continuously using verbal and hearing abilities to assist in communication with peers, physicians and nurses; near, mid-range and far vision is needed in the work.

    COGNITIVE/MENTAL REQUIREMENTS: The position requires average numerical abilities and above average reasoning, organizational, and verbal skills. Use of fingers for keyboarding, phone usage required to meet job expectations. Ability to see a computer screen and toggle various screens quickly for job performance. Multi tasking skills are needed on the job as well as the ability to deal with the routine organized tasks of a busy secretarial office with frequent interruptions. Because of many interruptions, constant interruption can be a type of stress common to this position; abilities to deal with varied tasks are needed. This individual is expected to meet precise standards and show control over their task. These abilities are mentioned because they are frequent to continuous in nature.

    ENVIRONMENTAL FACTORS/WORKING CONDITIONS: Individual works in a climate controlled general office environment. This position is located at West Des Moines Office. The clinic is carpet and linoleum/combination, with elevator and stairway availability dependent on specific clinic location (All facilities are ADA/Handicapped accessible). Located within clinical areas, sometimes noisy surroundings and adequate lighting are provided along with a parking area.

    Fri, 15 Mar 2019 11:44:05 GMT

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