FT CIED Technician I

The ScottCare Corporation    Wilmington, DE
Job Description

BASIC PURPOSE/SCOPE

To participate in entry level healthcare management of individuals with cardiovascular implanted electronic device. Position responsibilities include managing assigned accounts, ensuring all patients within account are active, maintaining compliance with schedule, and ongoing technology based care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage assigned customer accounts on a daily basis.
  • Check account schedule daily and performing appropriate schedule management responsibilities via Oneview CRM.
  • Accurately enroll patients into each account daily.
  • Maintaining communication with administrative staff and technicians at customer accounts.
  • Perform patient transfer and deactivation upon physician request for each account.
  • Perform routine interrogation management for each account.
  • Maintain inter- and intra-office communication to support patient care, patient compliance, and management.
  • Demonstrate ability to call patient for reminder transmissions.
  • Troubleshoot customer questions concerning devices.
  • Indicate when sessions have been reviewed in order to trigger the need for data to be reported on.
  • The CIED Technician I will be expected to process the required number of patient encounters based upon the assigned account.
  • Perform other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

  • High School diploma required
  • Bachelor s degree in healthcare related field or biomedical technology preferred.

Necessary Knowledge, Skills and Abilities:

  • Knowledge of Cardiac Rhythm Device technologies.
  • Ability to enter patient data with minimal errors.
  • Excellent problem solving skills.
  • Excellent verbal and written communication skills.
  • Solid attention to detail.
  • The ability to think logically and critically.
  • A helpful and positive attitude.
  • Ability to learn quickly and work well with others.

PHYSICAL DEMANDS

CIED Technician Iwill be walking, standing, twisting, bending, squatting, climbing, and kneeling intermittently, and sitting continuously daily. They will be required to reach or work below shoulder level. CIED Technicianmust be able to lift and move up to 5 lbs.

WORK ENVIRONMENT

CIED Technician works primarily indoors in an office environment where temperatures fluctuate, and the noise level is typically moderate.

PERFORMANCE METRICS

  • All enrollments completed within 5 days of receipt
  • All scheduled transmissions to be completed within 24 hours of receipt

Sun, 15 Dec 2019 09:15:02 GMT

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