Job Description - Help Desk Associate Job Description Complete helpdesk request and troubleshoot any issues raised in helpdesk tickets Assist in the management of Bank-wide workstation, software licenses, and remote accesses (e.g. VPN, email etc.) Ensure the monthly security patches and critical patches are deployed to all systems Assist the PC support team with any projects if needed Job Requirement Bachelor's degree is required advanced degree is preferred Major in business IT related field is required Minimum 1 year's relevant experience is required Experience with computer hardware, software, systems, and peripherals installation is required Good communication skill to guide non-tech users with step-by-step solutions to resolve issues is required Be familiar with Microsoft Office, Windows 10 Enterprise Environment, Avamar, Cisco Jabber, Ivanti's Landesk, McAfee, MobileIron and Symantec etc. Bilingual proficiency in Chinese Mandarin is highly preferred but not required
Posted on : 2020-09-19T23:32:37Z
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