Help Desk Specialist - Entry Level
New York, NY 10018
Come work for Net at Work ranked #29 among the world s 501 most strategic and innovative managed service providers (MSPs) and the top Sage partner in North America!
About Net at Work
For businesses that want to unleash new levels of efficiency, performance and success, Net at Work provides expert services and solutions that unlock the transformational power of technology. We combine technology and business expertise with exceptional care to build long-term, trusted relationships. We re problem-solvers and promise-keepers. Those are the twin principles upon which Net at Work was founded, and they re what our clients tell us they value most about their relationships with us.
While we provide a variety of technology-related business services delivered by a diverse group of 200-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories and failures, valuing each team members contribution to the whole. One company, with one goal: enable our clients to unleash their potential through the transformative power of technology.
The Network Infrastructure/Managed Services Group within Net at Work is looking for an IT Professional to join our rapidly growing team. Reporting to the Technology Services Manager, the Help Desk Specialist provides call and ticket triage functionality, dispatch assistance at the request of the Service Desk Manager, remote and on-site, first level technical support for Net at Work Managed and Support Clients. On average, the Help Desk Specialist works towards resolving around 10-15 technical support issues daily, addressing service related problems in the areas of Windows and Apple desktop operating systems and basic Office 365 and Active Directory account management. Our service delivery model is based on a high touch, white glove-style service for our managed and support clients. We strive to be the outsourced IT Department for our clients, as well as a strategic partner. Exceptional client relationships drive our success!
Successful candidates are self-motivated, possess a sense of urgency and demonstrate critical thinking and exceptional interpersonal skills. Strong familiarity with IT managed services and ConnectWise is preferred.
This position is based in our New York City headquarters walking distance to Port Authority, Times Square and Penn Station.
We are an AA/EOE employer.
Posted on : 2021-02-23T03:03:16Z
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