Help Desk Specialist

Ken Blanchard    Escondido, CA
Job Description

About The Ken Blanchard Companies®

At Blanchard, we believe that everyone deserves to have a great manager. As a leadership training and development company for more than 35 years, we have trained millions of the world’s best managers at top companies across the globe. Our goal is to train and develop managers who know how to bring out the best in their people, create great places to work, and deliver bottom-line results for their organizations.

We’re looking for an individual with excellent customer service skills and previous help desk or software trainer experience to work with our IT team as a Help Desk Specialist. This role will provide end-users with support, troubleshooting, problem solving and installation of computer hardware, software applications and telecommunications systems.

What You Will Do

  • Answer help desk phone calls in a timely, efficient manner responding to general questions related to company supported applications.
  • Record time of calls and type of call received in a log.
  • Perform data entry to record all incoming Help Desk requests.
  • Research, isolate, resolve and follow-up with end-users on system inquiries, hardware questions, problems and repairs in a timely and reliable manner.
  • Generate, maintain and update help desk correspondence and procedural documents as requested.
  • Schedule, configure and install new hardware and software applications as needed.
  • Coordinate, install and troubleshoot problems associated with the company phone and voicemail systems.
  • Communicate, coordinate and follow-up with vendors on hardware repairs, service requests and general questions as needed.
  • What We Are Looking For

  • Experience and Education: Four-year degree with two to four years related experience, such as software trainer, help desk technician or equivalent combination. A+ and MCSA a plus. Experience troubleshooting and resolving computer related issues.
  • Technical Skills: Strong knowledge of Microsoft O365 and 2013/2016 Suite. Strong knowledge of Windows operating systems - Windows 7 and 8, 8.1. (Windows 10 a plus). Knowledge of computer software, hardware, telecommunications, computer theory, web technology, Mac software and hardware.
  • Communication Skills: Effective communicator with excellent customer service skills.
  • Project Coordination: Excellent organizational skills with ability to pay attention to detail. Can work independently and as part of a team.
  • What We Value

  • Passion: We want team members who share our passion for leadership, are aligned with Blanchard’s core values, and are committed to making a difference for our clients.
  • Resilience: We value the ability to bounce back and persevere in the face of adversity and failure.
  • Collaboration: We believe the best solutions are created when people from different backgrounds and disciplines work closely together in an environment of respect and trust.
  • Continuous Learning: We value learning and growth at all levels of the organization and want team members who are eager to learn and share their knowledge with others.
  • Connection: We are committed to creating connected relationships, supporting and caring for each other while also having fun together.
  • The Ken Blanchard Companies is an equal opportunity/Affirmative Action employer that values diversity.

    EOE F/M/Disabled/Veterans/Sexual Orientation/Gender Identity.

    Mon, 15 Apr 2019 19:03:42 GMT

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