Help Desk Technician

VSolvit LLC    Dugway, UT
Job Description

VSolvit is currently seeking a Help Desk Technician in support of the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.


  • Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system
  • Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers
  • Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)
  • Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes
  • Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions
  • Patch and comply with Defense Information Systems Agency (DISA) standards
  • Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies
  • Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing
  • Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)
  • Perform data recovery from backups and from damaged data storage devices
  • Install and configure printer drivers on workstations and laptops
  • Basic Qualifications

  • High School Diploma OR G.E.D.
  • 1 year experience MS Windows 10, Computer troubleshooting/repair
  • Current certification in one of the following: CompTIA Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP
  • Current certification in one of the following: MCSA, MCSE, RHCSA, A+, Linux+
  • Preferred Qualifications

  • Associates in any IT field or Bachelor Degree
  • Experience working on a military installation/contract
  • CompTIA Security+ highly preferred
  • Additional Requirements

  • United States Citizenship required
  • Active DoD SECRET Security Clearance OR the ability to have a DoD Secret Clearance held within the last 24 months reactivated OR the ability to obtain one by working with the VSolvit Facility Security Officer is a condition of employment
  • Company Summary:

    Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning 8(m)/EDWOSB, SBA-certified 8(a)/SDB, and a certified HUBZone company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team.

    Tue, 12 Feb 2019 13:54:11 GMT

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