Help Desk Technician

VSolvit LLC    Dugway, UT
Job Description

VSolvit is currently seeking a Help Desk Technician in support of the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.


  • Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system
  • Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers
  • Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)
  • Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes
  • Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions
  • Patch and comply with Defense Information Systems Agency (DISA) standards
  • Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies
  • Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing
  • Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)
  • Perform data recovery from backups and from damaged data storage devices
  • Install and configure printer drivers on workstations and laptops
  • Basic Qualifications

  • High School Diploma OR G.E.D.
  • 1 year experience MS Windows 10, Computer troubleshooting/repair
  • Current certification in one of the following: CompTIA Security+ CE, SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP
  • Current certification in one of the following: MCSA, MCSE, RHCSA, A+, Linux+
  • Preferred Qualifications

  • Associates in any IT field or Bachelor Degree
  • Experience working on a military installation/contract
  • CompTIA Security+ highly preferred
  • Additional Requirements

  • United States Citizenship required
  • Active DoD SECRET Security Clearance OR the ability to have a DoD Secret Clearance held within the last 24 months reactivated OR the ability to obtain one by working with the VSolvit Facility Security Officer is a condition of employment
  • Company Summary:

    Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning 8(m)/EDWOSB, SBA-certified 8(a)/SDB, and a certified HUBZone company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team.

    Tue, 12 Feb 2019 13:54:11 GMT

    This job posting is no longer available on Jobrino.
    Find similar jobs: on Job Search
    All Jobs in Dugway, UT

    Field Sample Handler

    Jacobs - Dugway, UT
    30+ days ago

    Security Guard

    US Department of the Army - Dugway Proving Ground, UT
    4 days ago


    Science and Technology Corporation - Dugway Proving Ground, UT
    30+ days ago

    Recent from Blog

    The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

    8 Tips On How To Stay Focused At Work

    “When you start your morning with intention you can bring your morning”wins” with you into the rest of the day” How you handle the ...

    Read more

    The H1B Visa Program Overview

    The U.S. H1B visa is a non-immigrant visa under the Immigration and Nationality Act. Which allows U.S. employers to employ foreign graduate level workers in specialty occupations that require theoretical or technical expertise. Such as in IT, finance, ...

    Read more

    6 Coolest Entry Level Jobs To Apply For In 2018

    Time flies doesn’t it? We’re almost through a quarter of 2018! However, the minutes and hours only drag slowly when you’re in a job that doesn’t quite fit your dreams or your lifestyle. Quit wasting your energy in a job that doesn’t satisfy you or...

    Read more

    Here’s What to Wear to a Job Interview

    A job interview is one of the most stressful situations any of us are ever likely had experienced. But the old adage still stands: fail to prepare, prepare to fail. One may not control exactly how the meeting will go, or whether you get the job. But, as with most ...

    Read more