HUMAN RESOURCES, CALL CENTER SPECIALIST - LEAVE INTAKE COORDINATOR

Compass Group    Charlotte, NC
Job Description
Posted Date: Oct 16, 2019

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

#Compass_Corporate

Job Summary

ARE YOU CUSTOMER SERVICE FOCUSED, ORGANIZED, & LOOKING FOR A COMPANY YOU CAN GROW WITH?

Compass Group’s Leave of Absence Center, which handles the day to day needs of LOA administration, is looking for a Call Center Specialist, Intake Support who is passionate about helping others. You’ll be leading the support of individuals with needs in Short Term Disability (STD), Family Medical Leave (FMLA), and American Disability Act (ADA).

Not familiar? Not a problem. If you want to learn, we will teach you!

We offer you LOA TRAINING, CONVENIENT LOCATION, TEAM COLLABORATION, and OPPORTUNITY FOR GROWTH, not to mention the benefits which include: 401k, up to 15 days paid vacation PLUS holidays. AND…we look towards your future with proactive learning and development, career pathing and loads of opportunity for internal mobility. Come join us for an unparalleled career opportunity, food (you gotta love it!) and the best work family anywhere!


What you’ll do:

  • Be the forefront of support for inbound calls from Compass associates
  • Keep records of all call conversations in leave system in a comprehensible way
  • Research and resolve discrepancies between associates and leave request
  • Maintain leave of absence documentation, files and data
  • Reviews file notes and explain leave process to associates and managers
  • Coordination of Salaried Short Term Disability with Corporate payroll
  • Compiles employee data and submits information regarding any state leave
  • Monitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information
  • Works with Compass associates keeping them informed of any employee’s leave of absence


Who you’ll be:

  • You are all about your customer!
  • You love interaction and helping others via phone, email, or in person
  • 1+ years of customer interaction via phone preferred but customer service experience is great (call center experience is a plus)
  • Bachelor’s degree or equivalent experience
  • Excellent communication and organizational skills
  • Team player who is friendly, outgoing and creative
  • Thrive working in a fast-paced, dynamic environment with strong time management and ownership of deliverables
  • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities
  • You are analytical and critically think in a fast paced environment where no two days are the same
  • Tech savvy, you know Microsoft Office and are able to pick up new technology
  • Typing while someone is talking to you is fun, must have strong typing skills and the ability to multi-task
  • Last but not least, you want to learn, get into a company that will support your career growth with endless opportunity to move forward and progress in your career

Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 313758

Compass Corporate

Kimberly Butler

SALARIED NON-EXEMPT


Tue, 27 Aug 2019 06:16:55 GMT

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