ASD is seeking IT Analysts to support a DIA Program at Annapolis Junction. This is a Night Shift (10 - 6) Position Description
Provide support to the Enterprise Watch Command Center to ensure monitoring, tracking, and documenting of Severity Level incidents and escalation of incidents
affecting critical business functions.
Essential Job Functions
⦁ Monitor and track service impacting changes in the enterprise infrastructure.
⦁ Work with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential
impact to the enterprise
⦁ Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools
⦁ Assist with the development and maintenance of standard operation monitoring procedures
⦁ Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events)
⦁ Preparing, updating, and reporting Situational Awareness to the ESOC PMO and Client Liaisons
⦁ Monitor planned and unplanned service impacting changes
⦁ Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those
outages
⦁ Assist with SharePoint Outage Tracker entries and updates
⦁ Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
⦁ Archiving of Daily Operations Report and Shift Change Log (Day Shift)
⦁ Perform trend analysis reports as requested
⦁ Check on the status of Critical Site Tickets and close if possible
⦁ Check on the status of Prolonged/Multiple Transfers of Tickets and close if possible
⦁ Performs Tier 1 vetting and triage of incident tickets to facilitate accurate and effective outage handling procedures and resolution.
Qualifications
Clearance Jobs
Posted on : 4 days ago
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