IT Business Systems Analyst I

State of North Carolina    Wake County, NC
Job Description

The purpose of this position is to provide business and system analysis and technical writing to support complex business processes and IT systems within the organizational unit. This will be achieved by developing and maintaining relationships within a matrix environment, as well as communicating with stakeholders to clarify statutory, policy, procedures, and requirements related to the DHHS program area(s). The ideal candidate will have a working knowledge of BA methodologies with the ability to analyze business and system processes and recommend changes to policies and procedures, troubleshoot business problems and recommend solutions, assess their impact on business processes, and develop process flows. The ideal candidate will also have experience with providing technical writing support in an IT environment to support IT projects, policy and procedure documentation, and other special documentation projects. Duties for this position may include, but are not limited to:

  • Leading and/or participating in requirement gathering and joint application design sessions, developing requirements, conducting system reviews and testing, developing functional design, developing process flows, and coordinating with other business/project team members and stakeholders to establish functional and technical requirements.
  • Administering special processes that may require creation and maintenance of tracking logs and communications with internal and external stakeholders
  • Function as a technical writer and technical documentation specialist to support various initiatives, assignments, and IT projects. Documentation support includes, but is not limited to: developing policies, standards and procedures, proofreading and maintaining federal and state project and organizational unit documentation (for example, project plans developed in MS Project, project budgets developed in MS Excel, communications plans, internal and external memorandums, issues and risks logs, change logs, and status reports), developing user manuals or online help, developing and delivering training, developing presentations, generating meeting agendas and minutes, and developing, proofreading and/or maintaining various other documents needed to support the organizational unit or IT projects
  • Conduct market research and peer agency surveys to identify options for automation solutions and analyze the various options and identify recommendations for business client consideration
  • Assist in the development of cost/benefit analysis and project timeline estimates
  • Salary Grade IT04; Recruitment range $51,217.00 - $57,483.00 Position #60038063 About the DHHS Information Technology Division: The DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology resulting in the delivery of consistent, cost effective, reliable, accessible, and secure services. The DHHS IT Division works with business units to help ensure the availability and integrity, and promotion of confidentiality of automated information systems to meet their business goals. DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.

    Knowledge, Skills and Abilities / Competencies

    To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

  • Demonstrated experience using Business Analyst methodologies and tools to gather, document, and manage requirements for IT efforts
  • IT knowledge of the capabilities and limitations of computers and of the nature of functions and problems in the user environment.
  • Must be familiar with the design, implementation, and management of data collection, analysis, and reporting software applications/IT systems
  • Knowledge and skill in navigating and evaluating software application/IT system functionality based on gathered program knowledge and input from subject matter expertise
  • Demonstrated experience using technical writing skills to develop and/or maintain items such as: user guides/online help, training materials, presentations and status reports, policy and procedure documentation, and other documentation related to IT efforts for a variety of audiences such as executive management, business stakeholders, end users, and technical staff
  • Demonstrated experience delivering presentations and training and/or transferring knowledge and other important or relevant information to stakeholders and end users.
  • Management prefers candidates with the following:
  • Previous State government experience a plus
  • Working knowledge of Health and Human Services programs
  • Experience developing business case/ROI (return on investment) for IT value propositions
  • Experience with waterfall and Agile frameworks such as Scrum and/or Kanban
  • Minimum Education and Experience Requirements

    Bachelors degree in Business Administration, Computer Science or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement or requirement gathering in an information technology environment; OR An equivalent combination of education and experience.


    Mon, 11 Feb 2019 22:32:13 GMT

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