IT Department Analyst

Builders Mutual Insurance    Raleigh, NC
Job Description

Building solid, rewarding careers for 34 years!At Builders Mutual, we take pride in creating a highly talented team that is dedicated to serving the needs of the construction industry. We are an exclusive leading writer of commercial insurance products, headquartered in Raleigh, NC with a market that includes the Mid-Atlantic and Southeast.We care about PEOPLE.We value TEAMWORK.We deliver RESULTS.The OPPORTUNITYLeverage your technical experience and join our expanding team in this newly created role of IT Department Analyst! We are seeking a department IT analyst to facilitate communication both within the IT department and externally with BMIC stakeholders. Types of communications will include production incident response, SLAs, project status and other types of communication as identified by management. This role will develop and maintain content for the IT Intranet, evaluate and recommend other collaboration tools utilized by the department plus working closely with the stakeholders to understand business needs. Additionally, the IT department analyst should have a strong customer-focused attitude along with the ability to thrive in a team environment.Your WORK as an IT Department Analyst will make a difference by:
  • Collaborating with CIO and IT Management to identify key performance indicators (KPIs).
  • Working in partnership with the Data Analytics team to coordinate KPI creation.
  • Monitor site analytics and report on key performance indicators KPIs both internally to IT and externally to corporate stakeholders.
  • Identifying, researching, developing and reporting on IT metrics reflecting performance, quality and service levels. Updating and managing the IT intranet to maintain a proper balance of content and tools.
  • Overseeing the authority and proper use of online channels for IT news and information and monitor content for appropriateness.
  • Communicating project status internally to IT and externally to BMIC stakeholders as appropriate.
  • Managing common administrative tasks in the intranet software or liaise with IT staff around those tasks.
  • Engaging consultants as necessary for implementing certain development, planning and design activities.
  • Skills to get the JOB done RIGHT:
  • 2 + years of relevant experience along with a Bachelor’s Degree or equivalent in a communications field of endeavor
  • Excellent verbal and written communication skills
  • Strong leadership skills to coordinate and facilitate activities with colleagues
  • Excellent attitude and ability to work with all levels of business and IT Management
  • Basic understanding of the components of common web technology
  • Understanding of top level business strategies and organizational structures
  • Ability to handle sensitive and confidential situations with diplomacy
  • Highly experienced with Office applications, including word-processing, spreadsheet, and presentation software
  • High level of comfort with social software and other web-based technologies
  • Ability to work both in a team and independently
  • Previous experience with insurance industry would be a plus
  • Our EMPLOYEE EXPERIENCECompetitive Compensation GIVEBACK volunteer programsCompensative Benefits PackageModern and Collaborative workspace37.5 hour Work Week On-site gym, yoga and fitness classesDo your best work, every dayBuilders University Classes

  • Builders Mutual is an equal opportunity employer. Headquartered in Raleigh, NC, Builders Mutual is one of the Southeast’s leading writers of commercial insurance for the construction industry. We provide commercial insurance products to residential, commercial and trade contractors and pride ourselves on our industry expertise. Insurance is a business built on relationships – between the insurance company, the agency and the policyholder. The strength of those relationships is directly tied to our success as a company, and those relationships begin with you. Builders Mutual offers a competitive compensation and a comprehensive employee benefits, services and programs tailored to fit your needs. If you are looking for a new and exciting opportunity with a stable and successful company, and have the desire to be recognized as a professional in your field while working with a collaborative team, come build your career with Builders Mutual Insurance Company!

  • Fri, 15 Mar 2019 10:03:56 GMT

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