IT Support Analyst

UBS    Nashville, TN
Job Description

Your role

Do you have a knack for technology and a firm business understanding? Are you at your best when supporting others? We’re looking for someone like that to:
– support the Service & Product Manager across our Rates and Credit business (Trading and Sales) and our technical partners
– uphold high standards for timely issue resolution and communications with our clients
– contribute expertise to the management of existing and new IT products and services
– define business and technical workarounds in a rapidly moving environment, initiate and help to deliver process improvements (including automation solutions)
– maintain a knowledge database, and personal development to succeed

Your team

You’ll be working in the FRC (FX, Rates and Credit) TOC (Technology Operation Center) team in Nashville. We are aligned to the FX, Credit and Rates business and trading desks, supporting their critical trading applications. We build direct relationships with our business users of these systems and act as a single interface between the business and the FRC IT organisation.
The team works closely with application development teams distributed globally. Quality standards are high, and the team takes pride in continuous innovation, responsiveness to change, and a deep understanding of the technologies used. The team’s mix of support and project delivery responsibilities offer unusual opportunities for exposure to both the Fixed Income trading business and platform design, 3rd party real-time matrix pricing, trading [including Electronic Markets], risk, P&L and position management system for Bond / Futures / Swaps traders.

Your expertise

You have:
– a natural ability to solve complex issues (covering both technical and business areas)
– experience in a role like this (e.g. previous Front Office Rates and/or Credit exposure within Investment Banking)
– supported both packaged and custom solutions (e.g. ION MarketView for Bonds, Futures and IRS)
– strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
– have fundamental IT skills across Windows, UNIX, SQL and ITIL
– Front Office exposure within Investment Banking (Essential)
– ION MarketView infra / Gateways / Client (Essential)
– FIX message experience (Essential)
– Splunk and AppDynamics experience (Essential)

You are:
– a confident communicator that can explain technology to non-technical audiences
– Capable of understanding client needs and translating this into our products and services
– a strong team player

Your colleagues

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That s what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We re a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Fri, 23 Aug 2019 02:01:02 GMT

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