IT Help Desk Manager

Valentino Staffing    Boston, MA
Job Description

Boston, MA area

Full-time w/excellent benefits

Valentino Staffing is a direct hire placement staffing agency working exclusively with the hiring manager for this software company in Boston! We are looking for a full-time IT Help Desk Support Engineer for a well known SaaS mid-size software company. You will have an opportunity to be part of a Global Service Desk team. We are looking for a candidate that will have a commitment to customer satisfaction white glove service dealing with C-Level executives and senior-level IT Managers. Must be able to work with a sense of urgency and work well under pressure in a sales experience center. Our ideal candidate will have strong technical skills with some AV background to be able to troubleshoot.

· Audiovisual experiencing in implementing and maintaining – Zoom/Polycom.

· Active Directory, Microsoft Outlook and Office365 support experience.

· Desktop and Laptop hardware support experience – Windows & Mac.

· CISCO and IP Telephony experience.

· Understanding of LAN/WAN technologies and protocols.

· Four years of customer service experience in a professional industry.

· Previous experience of working in a customer-facing IT Support capacity.

· Strong interpersonal and communication skills for building relationships and interacting with all levels of internal and external organizations, individuals, managers, and contractors.

· Demonstrated ability to meet demanding job requirements including a commitment to 24/7 availability.

If you’re someone who embraces a challenge and thrives managing to operational excellence, then this is the environment and opportunity for you. The salary and benefits package is impressive. This is a company that truly believes in rewarding their staff and offers a defined career path for all their employees. If you have the relevant experience and are seeking a new challenge, we would certainly like to hear from you.

Job Type: Full-time

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Parental leave
  • Tuition reimbursement

Fri, 23 Aug 2019 02:36:11 GMT

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