IT Help Desk Manager

Valentino Staffing    Boston, MA
Job Description

Boston, MA area

Full-time w/excellent benefits

Valentino Staffing is a direct hire placement staffing agency working exclusively with the hiring manager for this software company in Boston! We are looking for a full-time IT Help Desk Support Engineer for a well known SaaS mid-size software company. You will have an opportunity to be part of a Global Service Desk team. We are looking for a candidate that will have a commitment to customer satisfaction white glove service dealing with C-Level executives and senior-level IT Managers. Must be able to work with a sense of urgency and work well under pressure in a sales experience center. Our ideal candidate will have strong technical skills with some AV background to be able to troubleshoot.

· Audiovisual experiencing in implementing and maintaining – Zoom/Polycom.

· Active Directory, Microsoft Outlook and Office365 support experience.

· Desktop and Laptop hardware support experience – Windows & Mac.

· CISCO and IP Telephony experience.

· Understanding of LAN/WAN technologies and protocols.

· Four years of customer service experience in a professional industry.

· Previous experience of working in a customer-facing IT Support capacity.

· Strong interpersonal and communication skills for building relationships and interacting with all levels of internal and external organizations, individuals, managers, and contractors.

· Demonstrated ability to meet demanding job requirements including a commitment to 24/7 availability.

If you’re someone who embraces a challenge and thrives managing to operational excellence, then this is the environment and opportunity for you. The salary and benefits package is impressive. This is a company that truly believes in rewarding their staff and offers a defined career path for all their employees. If you have the relevant experience and are seeking a new challenge, we would certainly like to hear from you.

Job Type: Full-time

Additional Compensation:

  • Bonuses

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Parental leave
  • Tuition reimbursement

Fri, 23 Aug 2019 02:36:11 GMT

This job posting is no longer available on Jobrino.
Find similar jobs: on Job Search

Recent from Blog

The Jobrino blog is written with jobseeker and employers in mind to enable them to realize their full potential. Jobrino blog is your one-stop destination to find new research about the workplace and the latest insights into the employment market.

What things to bring to a Job Interview– Job Interview Tips

It is very important to be prepared for everything with physically to mental need, well organized and ready to go when you attend a job interview. You should start preparing for your interview as soon as a company gets in touch with you about your candidacy. Below ...

Read more

15 Signs you’re in the Wrong Career Path

If you’re unhappy and you know it—but you’re not sure whether you need a new job or a new career path —then read on to find out what the wrong career looks ...

Read more

6 Coolest Entry Level Jobs To Apply For In 2018

Time flies doesn’t it? We’re almost through a quarter of 2018! However, the minutes and hours only drag slowly when you’re in a job that doesn’t quite fit your dreams or your lifestyle. Quit wasting your energy in a job that doesn’t satisfy you or...

Read more

10 Companies That Will Pay You to Travel the World

Have you ever imagined yourself to go global with your job! Yes you have heard it right, you don’t have to wait for your vacation days to kick in to travel the world. These 10 companies are searching for employees who are willing to travel on the job. So ...

Read more