GENERAL SUMMARY OF DUTIES – Performs blood collection on variety of patients, registers and orders patients for test requests,
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Obtain blood specimens from patients and employees through venipuncture, finger stick, heel stick, and arterial blood gas collections using established laboratory procedures.
Process and handle blood, urine, stool and other body fluid specimens.
Provide care for the infant, pediatric, young adult, adult or geriatric patient.
Ensure specimen integrity through proper technique, specimen storage, and handling; pre analytical phase according to established written procedures including test ordering, receiving and processing specimen, forwarding specimens to referral laboratories, following quality guidelines and problem documentation.
Properly initials, dates and records blood collection time at proper collection times including timed, Stat and routine collections.
Perform phlebotomy on nursing home, house call, and wellness patients.
Order and receive tests into Laboratory Information System.
Ensure excellent delivery of customer service to all laboratory customers through quick, efficient and thorough responses to requests for services or information.
Demonstrate effective communication skills and positive attitude with all members of the healthcare team, families and patients to include properly explaining test and procedure.
Keep phlebotomy area, drawing trays and nursing units neat, clean and well stocked with supplies.
Meets lab service goals as scheduled or report problems to director.
Ensures that: data entry of patient demographic, insurance information, diagnoses and laboratory test orders provided by clients are accurately entered into the laboratory computer systems.
Ensures accurate specimen identification by labeling patient specimens with computer generated labels.
Ensures correct coding and billing by communicating with medical providers for diagnostic information or clarification of orders.
Ensures timely and accurate billing by generating the interface log of incomplete billing transactions, manually posting billing charges or credits, and performing billing corrections on clinic or hospital bills.
Ensures client and customer satisfaction through: quick, efficient, and thorough responses to requests for services or information regardless of route (phone, fax, email, courier, in person, pneumatic tube, etc.); owning the request until resolution or another person accepts ownership.
Ensures the overall quality and safety of laboratory processes through: active participation in performance and quality improvement activities; adhering to all laboratory policies and procedures; maintaining competency in all job functions and responsibilities; continuing education in areas of responsibility.
Provide specimen collection instructions to patients.
Reviews physician standing orders and other orders on a periodic basis.
Take personal payments or credit card payments for laboratory testing.
Serve as an information help-desk and coordinate delivery company pickups.
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