Member Services Representative

Georgia's Own Credit Union    Atlanta, GA
Job Description


  • Provide phone service regarding savings accounts by:
  • Informing members of general information concerning savings accounts and credit union membership.
  • Initiating process to open new savings accounts for members and starting payroll deductions if requested.
  • Calculating dividends for members or explaining process and interpreting statements.
  • Processing savings withdrawals or transfers via PC or written voucher at member s request.
  • Quoting and explaining savings activity to members.
  • File maintaining savings accounts as necessary.
  • Initiating process to stop payment on savings checks at member s request.
  • Initiating and completing, if time allows, any research dealing with savings accounts.
  • Taking requests for savings statement copies and initiating charge for that service if applicable.
  • Helping with any miscellaneous request by member.
  • Provide telephone service for checking accounts by:o Informing members of general information concerning checking accounts.o Initiating process to open new checking accounts with ATM/VCC, overdraft protection and payroll deductions if requested, including pulling credit reports, talking to supervisor for approval and typing new membership cards.o Calculating dividends or explaining process when requested.o Quoting and explaining checking account activity to members and assisting with general problem solving concerning checking activity and balancing of checkbook.o Transferring funds to and from checking account at member s request.o File maintaining checking accounts as necessary.o Assisting members in ordering checks.o Assisting members in ordering replacement ATM/VCC cards and in reporting Lost and Stolen ATM/VCC cards.o Initiating process to order microfilm copies of checks.o Initiating and, if time permits, completing any research requests by member.o Helping with any miscellaneous request by member.
  • Provide phone service regarding loans by:o Having the ability, through general understanding, to provide member with limited information regarding all types of loans including: annual percentage rate, repayment schedules, cost of credit life and disability insurance, and the loan process.o Processing Home Equity, Designer Loan, and Line of Credit advance requests and discussing payments, insurance, and payroll deductions.o Completing file maintenance as necessary.
  • Provide phone service regarding Savings Certificates and IRA accounts by:o Having the ability, through general understanding, to provide members with limited information regarding types of accounts, rates, process to open accounts and account activity.
  • Provide phone service regarding VISA by:o Processing transfer of VISA payment from member s accounts.o Informing member of general information regarding VISA accounts.o Initiating process to send member VISA application and explaining review process.
  • Provide phone service regarding TeleTalk, Online Banking and Bill Pay by:
  • Troubleshooting problems connecting to TeleTalk, Online Banking and Bill Pay.
  • Providing information regarding TeleTalk Online Banking and Bill Pay transactions.
  • Helping with any miscellaneous requests by members regarding TeleTalk, Online Banking and Bill Pay
  • Assist members with any other general questions or problems concerning credit union services.
  • Any miscellaneous duties assigned by Member Services manager or Assistant Manager.
  • While many things have changed throughout our long history as a credit union, acting with purpose—whether it’s serving our members, giving back to our communities, or cultivating our employees—has remained the foundation of what we do. Banking On Purpose explains our character and motivation. It drives our decision-making, and is the underlying reason why people should choose us as an employer and financial institution. Banking on Purpose is not just a tagline—it is our mission and vision, both internally and externally.Required Skills


  • General abilities include the use of a phone with good listening skills
  • Use of CRT or PC and calculator with good hand coordination and sight ability
  • Good penmanship necessary for filling out forms per member request
  • Strong basic level math skills
  • Strong verbal and written communication skills
  • Ability to take direction and follow through on assigned tasks
  • Ability to work in a team environment
  • Ability to deal with member reaction in adverse situations.
  • Required Experience


  • High School diploma or equivalent
  • 1-2 years work of related experience
  • PHYSICAL REQUIREMENTS: To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    SAFE ACT Disclosure

    All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

    EEO Disclosure

    Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

    Tue, 16 Apr 2019 06:00:39 GMT

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