Membership Associate

National Veterans Memorial and Museum    Columbus, OH
Job Description

Membership Associate


The National Veterans Memorial and Museum (NVMM) in Columbus, Ohio,
represents a national initiative of profound importance for our nation’s 20+
million living Veterans. There was previously no single monument or museum
dedicated to the Veteran’s experience in the US until today. With 30,000 square
feet available for exhibit space, this new institution celebrates the service and
honors the sacrifice of Veterans throughout history. Envisioned by the late
Senator John Glenn (1921-2016), Colonel, USMC (Retired), as a gathering place for
Veterans across the country, the museum opened to the public on October 27,
2018. NVMM presents the Veteran experience through the lens of personal
stories and life-changing experiences from which visitors will be inspired to learn
more about our country’s history and actively engage in their communities as
informed citizens. Learn more about the new home of the brave at, and we encourage a visit to the Museum.


The NVMM seeks an energetic and engaging individual to support the
Advancement Team in the cultivation, solicitation and stewardship of new
museum members as well as to support the logistical fulfillment process for the
membership program. The Membership Associate must have excellent
communication skills, strong fundraising and/or sales skills, problem-solving
aptitude, a donor-centric approach, ability to work in an evolving and fast-paced
environment, and regular weekend availability.


  • Work alongside the Visitor Services Associates during museum open hours
and at special events to convey membership messaging to cultivate and
solicit new members.

  • Proactively promote membership value and charitable benefits to guests at
every opportunity.

  • Meet a monthly membership sales goal via onsite conversions.

Membership Associate


  • Provide membership representation at offsite events and outreach

  • Positively influence the guest experience and build membership appeal by
illuminating meaningful connections with museum mission, programs, and

  • Function as the primary administrator of new member package fulfillment
including printing and mailing membership cards, letters, promotional
items, and member renewal/stewardship pieces.

  • Provide data entry support to the Advancement Services Coordination as
well as the Membership & Recognition Coordinator with membership
database management.

  • Collaborate with all museum staff to ensure service excellence and timely
follow-up to member inquiries.

  • Function as part of the Advancement Team by assisting in identifying and
referring potential major donors.


Critical core competencies for successful performance in this role are:

  • Ability to communicate clearly, concisely and professionally both orally and
in writing. Strong interpersonal skills a must.

  • Ability to manage several projects simultaneously, prioritize and plan work
activities while meeting established deadlines. Strong organizational and
time-management skills.

  • Ability to evaluate, interpret, and present complex information effectively
in professionally prepared documents or presentations. Must possess a

Membership Associate


demonstrated attention to detail in order to achieve a high degree of

  • Proficient in the use of administrative systems software, such as Blackbaud,
Raiser’s Edge, Colleague, Constant Contact, etc. Proficient with Microsoft
Office suite, especially Excel, Word and PowerPoint.

  • Independent and innovative self-starter who displays an ability to learn
quickly and easily adapts to changing situations. Experience researching
topics to gain knowledge and understanding when information gaps exist.

  • Ability to collaborate effectively with colleagues within the division and
other units to gain full understanding of the project and the desired
outcome; ability to produce high quality and consistent results with
assistance of team members; provide support to teammates involved in
complex and special projects requiring additional resources and specific and/or at least two years in providing event support.
Experience working in a cultural institution is highly desired.

  • Knowledge of and skill in the use of a variety of database and/or event
systems to support event promotion.

  • Demonstrate customer service and interpersonal skills in order to deal
effectively with diverse populations and work collaboratively with
colleagues to achieve the NVMM’s goals.

  • Strong communication skills both orally and in writing, in order to advise
management and prepare plans, reports, and other common materials.

  • Ability to adapt to changes and competing priorities.


  • Bachelor s degree and minimum of two years of experience in sales,
development, advancement relations, communications and/or marketing.

Membership Associate


  • Mission-driven; passionate about the National Veterans Memorial and
Museum mission.

  • An understanding of and compassion for Veterans. Past military service
desired, but not required.

  • Proactive time management skills and the flexibility to pivot between tasks.
  • This is a full-time position. Scheduled hours are a combination of open
Museum and back-of-house hours Tuesday through Saturday from 9 am – 5
pm. Occasional evening hours may be required.

  • Strong verbal and written communication skills and an ability to interact
with persons of diverse jobs, backgrounds, and personalities.

  • Donor-centric, extremely personable and polite, comfortable and friendly
while interacting with the public.

  • Dependability, adaptability and ability to work well with a team.
  • Candidate must be able to maintain a professional manner by using tact,
initiative, good judgment and confidentiality always.


The National Veterans Memorial and Museum offers a competitive salary and a
comprehensive package of benefits.

For consideration, please email resume to [email protected] Be sure to
include the title of the position, Membership Associate, in the subject of the
email. Only selected qualified candidates will be contacted for an interview. No
phone calls will be accepted.

Membership Associate



NVMM is an equal opportunity employer and does not discriminate against any
applicant for employment or any employee because of age, color sex, disability,
national origin, race, religion or military veteran status.

Tue, 10 Dec 2019 21:30:08 GMT

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