Merchant Services Technical Support (Entry Level)

Description

Job Description:
Simpay is looking for a technical support representative with excellent customer service skills to join our growing team! This position works out of a call center queue to assist customers with their payment terminal troubleshooting needs. The ideal candidate for this position is a natural problem-solver with an interest in technology. This role collaborates with various departments in a flexible team environment. Onsite and remote positions available.
Responsibilities

• Identify, research, and resolve technical problems through proper troubleshooting and sound judgments based on your understanding of the product
• Respond to call and email queue support requests for hardware and software application support (restaurant & retail).
• Document all tasks and client interactions in internal systems, and follow appropriate escalation procedures
• Role responsibilities may shift when necessary to align with the direction of the company or department.

Requirements:

• 1 Year call center experience strongly preferred but not required
• Knowledge of computer and network hardware and peripheral equipment preferred but not required
• Excellent verbal and written communication.
• A problem solver who can work independently in a flexible team environment.

Work Environment
Remote and on-site positions are available. Office is located in Trevose, PA. This is a full-time position requiring at least 37.5 hours/week (7.5 hour shift) of work, various day/night and weekend shifts available.
Benefits:

• Winning Culture (Top Workplaces 2022)
• No to low deductible healthcare plans
• Generous paid time off
• Charitable time off
• Casual dress office
• Frequent and fun company events
• 401k with 4% match
• A transparent and collaborative environment

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.

Simpay

Posted on : 1 month ago