Job Description: As a Mobile Expert (ME), you are the face of Spark Wireless and T-Mobile to the customer. Our MEs deliver a strong, genuine customer experience that encourages our customers to recommend the T-Mobile brand to friends and family. ME delivers results by selling to our customers needs, positively impacting stores sales and profits, and their earning potential. Responsibilities: Serve the customer by providing an Un-Carrier experience and developing positive customer relationships Ensure all customer needs are met or exceeded before customer leaves the store Deliver financial results based on specific performance and experience objectives Prepare yourself with superior knowledge on all products and services Support and utilize T-Mobile and Spark productivity tools Adhere to Spark and T-Mobile policies, procedures and processes Maintain a neat, clean organized store environment at all times Complete operational tasks as needed Qualifications: Successful customer service or sales experience Excellent communication skills (both written and verbal) Basic Computer Skills Enthusiasm about wireless industry We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Candidates are required to pass a criminal background check before beginning employment.
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