Mortgage Loan Processor 1, 2, or 3

Truist Financial    Atlanta, GA
Job Description
Provides quality loan processing in a paperless work environment, reviewing files for adherence to underwriting standards and ensuring completeness of underwriting submission. Maintains positive working relationships between peers and managers as well as with clients, realtors, builders, referral sources, and other internal partners. Act as a liaison between client, loan officer and/or realtor, underwriters, closers and other internal partners to collect necessary documentation, provide current loan status and to close loans on time. Successful in using critical thinking and analytical skills to process loans. Demonstrate the ability to work on the loan origination system. Meet monthly performance metrics (productivity/quality), and satisfactory client delight customer survey scores. Ability to manage time effectively.Processor 1Incumbents at this level would typically have no experience or up to 2 years of loan processing. This position typically viewed as an entry position.

Processor 2Incumbents in this position would typically possess at least 2 years of loan processing experience and/or previous positions requiring analysis and customer service experience and function as a senior processor. The individual must be capable of processing a pipeline of at least 20 loans.
Minimum Qualifications:
  • Experience using agency automated underwriting systems
  • Be an advocate of the client; ability to quickly resolve customer escalations and have excellent verbal and written communication skills
Processor 3Incumbents in this position would typically possess >3 years of loan processing experience and/or previous positions requiring analysis and customer service experience. The individual must be capable of independently processing a wide variety of loan types and a pipeline of at least 25 loans. The individual will be required to:
  • Identify any potential issue or concerns regarding loan reasonableness or potential fraud/misrepresentation and escalate to next level manager or Loan Risk and Recovery depending on the circumstances.
  • Insure Settlement Agents meet SunTrust Mortgage eligibility criteria before submission of loan to closing.
Minimum Qualifications:
  • Knowledge of regulatory changes, external and internal compliance requirements, and investor guidelines to insure loan salability
  • Experience using agency automated underwriting systems
  • Be an advocate of the client; ability to quickly resolve customer escalations and have excellent verbal and written communication skills
Preferred Qualifications:
  • FHA/VA/BOND experience

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

Sun, 15 Dec 2019 11:13:36 GMT

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