The Operational Training Consultant is responsible for supporting new hire training through by conducting work checks for the UIC, UCS, UIC2, and Full Service Representative positions within Equifax. This position would also act as a subject matter expert for employees answering individual questions through Ask Claims Training. Some training development or presentation may also be required.
What you’ll do
Support training by completing new hire work checks—identifying strengths, new concepts, as well as developmental opportunities
Establish and maintain standards surrounding reduction of work checks based on proven mastery of concepts
Utilize findings to support training creation in order to add value to the program
Serve as a general subject matter expert for all employees answering questions through Ask Claims Training
Maintain and update training materials, resources, job aids
Facilitate supplemental individual or small group training as needed
What experience you need
2 years UC experience required, with ideal candidate knowledgeable on UIC, UCS, UHC
Bachelor’s Degree preferred; education level is negotiable in light of greater experience in the job functions for which they are training
What could set you apart
Technical writing, or material development skills a plus
Thorough knowledge of all Equifax unemployment applications (UC platform, CaseBuilder, SIDES, etc)
Ability to break complex concepts down so that internal and external clients can understand them
Must have the capacity to read, understand, and correctly apply state regulations and departmental standard operating procedures
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location: USA-St. Louis-Rider Trail
USA-OH-Columbus-Mill Run Drive
Function: Function - Fulfillment / Operations
Schedule: Full time
Posted on : 12 days ago
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