Operations Analyst

FastPay    Framingham, MA
Job Description

The Company:

FastPay is finance reimagined to meet the needs of hyper-growth digital industries. We use proprietary technology and data to provide a much-needed solution to the growing problem of long and arduous payment terms within the digital media industry. We have spent 9+ years analyzing invoices, so we understand industry payment patterns like no one else and can make faster lending decisions for digital businesses such as agencies, publisher, adtech companies and more. If you work in digital media - we get your business.

We are a collection of finance, entertainment, legal, media, technology, and design professionals providing innovative solutions to the most exciting companies in digital. Headquartered in Los Angeles, we now have offices in New York, San Francisco, Framingham, MA and London. With over $2BN in loans since our founding in 2009, we continue to see exciting growth.

What's in it for you?

  • The opportunity to be part of a dynamic team fueling FastPay's growth
  • A challenging opportunity in an ever-growing organization
  • Enormous exposure to the ever-growing FinTech space
  • Catered lunches, stocked kitchen, cool employee events, and many opportunities for professional development
  • The Role:

    The Operations Analyst is responsible for supporting FastPay ePay Customers in Framingham, MA. This role provides direct customer support and programs analysis to ensure that program benefits are achieved. This role reports to the Director of Operations but collaborates closely with Relationship Managers.

    Key Responsibilities

  • Provide direct service and support for ePay Customers
  • Assist in implementing new customers to ePay program
  • Collaborate with internal teams to ensure customers receive optimal service and support
  • Perform market research and capture changes in the database
  • Analyze industry trends and changes to ensure customers are achieving the most value from the program
  • Complete regular audits, analyze results and prepare both assignments to the payments group and recommendations to relationship managers
  • Analyze supplier mix and provide reports used to increase ePay throughput
  • Prepare monthly and quarterly reports for the Relationship Management team
  • Communicate with strategic partners on behalf of the ePay program
  • Provide feedback, recommendations, and guidance for improving processes, systems, products, communication methods, etc.
  • Requirements

  • BA/BS degree
  • Entry level with 1-2 years experience in sales, hospitality, retail, and/or customer service
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to rapidly connect with people and lead discussions in a friendly and conversational manner
  • High comfort level with MS Office suite of products, rapid data entry (50+ wpm) and working with databases
  • Problem-solving skills and enjoys finding solutions to challenges
  • Ambition to perform in a fast-paced, sales-oriented environment
  • Highly collaborative and thrives in a team environment

  • Mon, 15 Apr 2019 17:20:27 GMT

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