Ontellus empowers insurance carriers, self-insured corporations and law firms to reduce costs, make informed decisions and accelerate claims resolution. As the nation’s largest, privately-held records retrieval provider, Ontellus leverages decades of experience and cutting-edge technology to deliver impactful products and client-centric services within industry-leading turnaround times.
Processes clients’ orders in the company’s operating system. Enters, researches, verifies, updates data into system and ensures the accuracy and confidentiality of information recorded. * * ESSENTIAL RESPONSIBILITIES
Entering new orders based off client’s name, case number, claimant’s name, case type and process type in our system.
Conduct research in the company’s operating system to verify if able to add to existing orders versus creating new orders in our system.
Analyze previous orders to identify necessary changes
Performs case search if case number is missing on a workers comp order.
Performs online search for missing case number for worker’s compensation appeals board request.
Upload documents in the company’s operating system.
Compile and report productivity numbers
Communicate with customer services on order level questions as needed
Analyze and identify the correct subpoena wording for specific locations and/or client specific wording.
Verify providers to be served using a company database.
Meets or exceeds KPI expectations as directed by management.
Knows and understand the laws as they relate to serving a request and the copying of records.
Regular time and attendance.
Other duties as assigned
***This shift is 6:00 pm - 2:45 am***
High School diploma or general education degree (GED) required. Degree and Paralegal Certification preferred.
Minimum of 1 year of related experience; or equivalent combination of education and experience.
Type 50+ words per minute.
Strong oral and written communication/presentation skills.
Outstanding interpersonal skills with peers, superiors, customers and other partners.
Strong computer skills; ability to navigate through Internet, MS Office, company database, and email.
Ability to prioritize and meet critical deadlines.
COMPENSATION & BENEFITS Ontellus offers a collaborative work environment so you can learn and grow both professionally and personally. We offer a competitive benefits package including Medical, Dental, Vision, Life, Disability and a 401k Plan with a generous employer match. In addition, we offer a casual dress environment and plenty of opportunities for training and career advancement.
Ontellus is an Equal Opportunity Employer. Ontellus requires pre-employment background checks and drug screening.
Location: 910 Louisiana St. Ste 4500, Houston, TX 77002
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