Patient Support Specialist

Parallon    Atlanta, GA
Job Description


SHIFT: Work From Home

SCHEDULE: Full-time
Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.
At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional a la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs.
HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Underpayments Analyst to help us reach our goals. Unlock your potential here!
As our next Patient Support Specialist, here is just a snapshot of some of the tasks and duties you ll be performing:
  • Communicate with customers by phone or via electronic media to obtain information needed to resolve inquiries in accordance with department policies and procedures
  • Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiry

  • Document patient inquiry and actions taken into the appropriate system
  • Work with patients and guarantors to secure payment on outstanding account balances
  • Escalate patient complaints to the appropriate individual or department based on the nature of the complaint

  • Identify problem accounts and escalate as appropriate
  • Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
  • Meet and maintain established departmental performance metrics for production and quality

  • And more!



High school diploma or GED required

Minimum one year related experience required, preferably in a contact center environment.
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100.
We are a family 270,000 strong! Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your resume today to join our community of caring!

We want you to join the team today.
Apply online now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ParallonBCOM #ParallonCareers


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Tue, 10 Dec 2019 20:18:46 GMT

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