About Prysmian Group
Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector.
We are almost 29,000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
Team Overview and Job Responsibilities
This position is responsible for responding to hardware/software inquiries for Local System Administrators support team. This team manages, configures, and supports end user devices including but not limited to desktops, laptops, tablets, thin clients, printers, monitors, as well as troubleshoot and support Microsoft Office applications, updates to various third-party software and endpoint security definition updates. This position is asked to participate and, in some cases, act as a project lead on various IT projects such as applications upgrades and infrastructure refreshes.
What you'll do:
The PC IT Support role is responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards.
Specific Job Duties:
Troubleshoot all computer related problems.
Install work stations, software, and peripherals.
Create, change, and delete user accounts per request.
Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment, and maintenance.
Manages hardware and software for workstations and provides user support including problem-solving technical issues.
Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users.
Implements corrective actions from remote sites or guides users through corrective action.
Works with corporate HQ staff on any new software/hardware deployments.
Documents standardized user (internal customer) processes and procedures and "how to" documentation.
Support critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis. On-call rotation required.
Travel will be required at times for projects such as a PC refresh at remote locations.
Who are we looking for?
One (1) or more years of experience in system administration and computer technical support.
Good analytical and troubleshooting skills.
Ability to multi-task, prioritize and meet deadlines. Must be highly motivated and function with little supervision.
Excellent communication skills.
Ability to adapt to current technologies and maintain technical skill levels.
Ability to effectively communicate, both orally and in writing, including using proper grammar, spelling, and punctuation (e-mail), with tact and diplomacy.
Ability to manage conflicting priorities and customer expectations.
Ability to use good judgment, analytical abilities, and effective problem-solving skills.
Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details.
Demonstrated ability to work effectively in a fast-paced workforce .
May sometimes be required to work evenings and weekends with little advanced notice.
Qualifications and Education
BS in Information Technology, MIS or related technical degree preferred but not required.
A+, Network+, Microsoft certifications preferred but not required.
One (1) or more years of experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support.
Experience with IT ticketing and request systems, any relevant certifications, and best practices methodologies.
Knowledge of portable technologies such as laptops, tablets, and smart phones.
Experience with enterprise class desktop and server software such as Windows 7 & 10, Office 2016/365, Endpoint Protection antivirus, remote management tools and troubleshooting, asset management and inventory, printing, and call centers.
Experience with Windows active directory, corporate network infrastructure and group policies is a plus but not necessary.
Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.
Line Mangers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
Posted on : 1 month ago
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